CROSS COUNTRY HEALTHCARE IS LOOKING FOR TOP TALENT TO JOIN OUR TEAM
Cross Country Healthcare is a national leader in providing innovative healthcare workforce solutions and staffing services. Our solutions leverage our nearly 40 years of expertise and insight to assist clients in solving complex labor-related challenges while maintaining high quality outcomes. We are dedicated to recruiting and placing highly qualified healthcare professionals in virtually every specialty and area of expertise. With more than 9,500 active contracts, our diverse client base includes both clinical and nonclinical settings, servicing acute care hospitals, physician practice groups, outpatient and ambulatory-care centers, nursing facilities, both public schools and charter schools, rehabilitation and sports medicine clinics, government facilities.
The Strategic Account Executive (SAE) will be responsible for the direct oversight and management of the Strategic accounts /facilities in assigned region. They will grow the baseline business and introduce new revenue streams; where and when possible. This is a sales role, not just an operational management one, and as such has quotas established per account (rolled up to an overall portfolio). The SAE must be able to manage to a P&L, assist with forecasting, budgeting and sales growth. Client and Supplier satisfaction are key indicators of performance. The SAE must lead and manage the Quarterly Business Review process; this includes coordination of data gathering and analyzing data in accordance with the Client Service Level Agreements (SLAs). Regular use of Salesforce.com as the CRM is required. This role requires internal financial and sales reviews with CCH Executive Leadership as well as CCS leadership.
The Strategic Account Executive (SAE) will work in close collaboration with the workforce solutions operations teams, local Branches, clinical services, vendors and client facilities to ensure that all components of our services are delivered and managed for continuous performance improvement. He / she will develop and cultivate system-wide relationships with key facility stakeholders, from Staffing Office to C-Suite, to ensure excellent service delivery and customer satisfaction with services provided. Additionally, the Strategic Account Executive (SAE) will lead and be accountable for oversight of any onsite and / or regional team members serving aligned facilities.
- Develop client relationships within facilities to assess and manage client needs. Evaluates, coordinates and reports activities to organizational leaders. Actively seek to diversify relationships within the client structure
- Fosters an environment focused on client satisfaction, through implementation of best practices and measurement of performance and service delivery
- Continually expand knowledge of healthcare staffing and workforce solutions market trends, industry analyst updates, and competitive data by reviewing internal and external sources (journals, articles, interactions with clients, etc.) in order to more effectively serve the client as a trusted advisor, and consult on CCH services
- Manages regional & onsite team dedicated to facilities. Coaches, mentors and develops team goals and monitor performance against goals
- Collaborate with key facility stakeholders; Supply Chain, Human Resource to negotiate terms of contract and resolve issues related to terms & conditions and bill rates
- Develop a thorough understanding of the client’s current and historical temporary staffing needs, key issues/challenges, and decision criteria and recommend CCS/CCH solutions to solve & address
- Actively engage in CCH cross-selling efforts by identifying viable revenue source referrals and communicating with all CCH business divisions to increase client touch points and grow market share
- Meets quota’s for revenue growth, GP targets and service line expansion
- Completes SWOT and Gap analysis with CCS team and facilities to identify best practices for procurement of qualified staff to each facility / site
- Participates in development and management of appropriate tools to evaluate and track customer satisfaction. Leverages quality of services through review of performance assessments and client satisfaction surveys. Monitors, analyzes and reports client satisfaction results, and trending
- Develop and champion customized solution addressing financial, operational and workforce planning challenges and align solutions with desired outcomes
- Acts as liaison between facility and internal stakeholders to clarify and modify work processes and staffing practices across the organization. Acts a resource related to services, process and technology
- Ensures generation and distribution of utilization, activity, financial, key performance metrics and service level agreement reports on a weekly, monthly, quarterly or annual basis. Meets with key stakeholders to review
- Works closely and in conjunction with Implementation team to add services and modify solutions
- Proactively identify challenges, effectively proposes strategies and execute solutions to respond to client
- Conduct on-site visits and relationship building at all facilities, frequent travel required
- Coordinate and deliver quarterly and annual business review presentations at every level of organization; from facility to system level
- Collaborate with Marketing and Client to develop marketing materials, case studies, White Papers and present partnership regionally and nationally
- Responsible for reporting and distribution of site visit activities to CCS Executive Sponsors and Workforce Solutions teams providing actionable information
- Visit staffing partners and prospective vendors to enlist continued support of WFS clients, Provide Supplier Partner(s) with key metrics on their performance. Work actively with Suppliers to meet objectives via multiple formal and informal communications
- Must travel extensively within assigned region (Estimated 50% travel)
- Other duties as assigned, with or without accommodation
Required Skills
- Outgoing personality with ability to listen effectively
- Ability to manage financial information: P&L, sales forecasting and other key financial data
- Ability to understand and evaluate clinical setting, staffing industry standards and client needs
- Demonstrated exceptional communication and customer service skills
- Work independently but also have a strong commitment to being a team player
- Demonstrated analytical sense with excellent attention to detail
- Results orientated
- Ability to educate, inspire and motivate employees towards achieving divisional/company goals
- Ability to negotiate
- Adept at influencing individuals and bring meaningful change to the organization
- Ability to handle multiple tasks and thrive in a fast-paced, high pressure environment
- Ability to communicate and work in a harmonious, respectful, supportive manner with all internal & external clients
- Exceptional verbal and written communications skills to effectively convey a compelling value proposition to gain support and credibility
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Must maintain a high level of confidentiality
- Team builder - communicate and work in a respectful, supportive manner with all team members
- Ability to work in a fast paced, highly competitive, changing industry while maintaining customer focus
- Must be able to prioritize demands
Required Experience
- Bachelor’s degree or equivalent experience
- Minimum 3 years’ experience in healthcare staffing industry
- Workforce solution experience strongly preferred
- Minimum 3 years’ management and operations experience leading department of 5+ employees
BENEFITS
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance
CROSS COUNTRY HEALTHCARE IS AN EEO EMPLOYER - M/F/ VETERAN/DISABILITY