Job Description

POSITION IS ON WASHINGTON NAVY YARD, IN WASH DC

ROLE AND RESPONSIBILITIES

• Provide Windows 10 desktop support in-person and using remote control access.
• Assist in the maintenance and administration of user workstations, laptops, printers, network equipment and wireless devices for both SIPRNET and NIPRNET.
• Assist in the maintenance, troubleshooting and administration of network switches.
• Support Microsoft Office applications and other customer applications.
• Support specialized software for Navy SSP HQ
• Document work done in Help Desk tickets from initial request through request completion.
• Coordinate user problem resolution with other IT department staff as necessary.
• Develop and maintain system documentation regarding physical topology, equipment, environment and/or software.
• Other duties as assigned.

QUALIFICATIONS

• Active US Government SECRET SECURITY CLEARANCE is required for this position.
• CompTia Certifications (A+, Network+, or Security+) is required for this position.
• Ability to lift standard PC equipment and peripherals for the purpose of installations, moves, replacements/etc.
• Knowledge of the principles, methods, and techniques involved in help desk operations, support technician operations, and basic Active Directory
• nowledge of and ability to use and install relevant hardware, software and other equipmentProficiency in troubleshooting desktop operating systems and associated hardware and peripherals
• Capable of working in a demanding environment of near-100% system availability and be able to render solutions to issues in a timely manner
• Excellent telephone etiquette and oral and written communications skills
• Ability to work independently with minimal supervision
• Excellent interpersonal skills with ability to interact with end users at all levels
• Knowledge of Excel, Word, PowerPoint, Adobe Acrobat, and other general applications
• Ability to undertake self-managed initiatives
• Develop and vet procedure documentation
• Must be vaccinated agaisnt COVID-19

ADDITIONAL DESIRED QUALIFICATIONS:

• Bachelor’s degree or Associates Degree in Information Technology or related degree or equivalent work experience that includes IT support
• Experience with Cisco Network equipment is highly desired
• VPN, VTC, System Imaging, Encryption support experience is a plus
• Experience with IVanti HEAT trouble ticketing system

Company Description

Craytek was founded in 2001, and is a Certified Woman Owned Small Business. Craytek is ISO 9001: 2015 Registered/Certified. Although small, Craytek has considerable experience working in the DOD space, with 19 years uninterrupted service to DOD components. Craytek is highly experienced managing and performing IT work for DOD organizations, including the Army, Navy, and Air Force. At Craytek, our mission is to provide high quality Information Technology and Consulting Services at a reasonable cost, enabling our customers to concentrate on their core businesses. Craytek has an extensive history of providing superior engineering and technical support services for the Army, Navy, and other DOD customers. Craytek offers flexible solutions and proven performance. We strive to ensure we understand the mission needs of our customers and pride ourselves on unparalleled customer service. We value our team members and always treat them accordingly.