Job Description

MANAGER, MORTGAGE LOAN PROCESSING

ABOUT MY CLIENT:

My client is a financial institution with a large presence in San Antonio, Texas and nationwide. My client operates much like a start up but has the strong solid backing & stability of a 80+ year financial institution. This financial institution always looks to operate in the best interest of its members, employees, and community. Being a part of this organization is more than just being an employee, it is being a part of a family.

My client is growing and adding a Manager to their Mortgage Operations team. This role will have the opportunity to work remotely anywhere in the US and will report to the Director in San Antonio, Texas.

PERKS OF THE MANAGER, MORTGAGE LOAN PROCESSING :

• Company with massive growth & positive change
• Company with a focus on employee growth and promoting from within
• Ability to have a “seat at the table” to influence build out of processes
• Strong compensation package including base+ bonus
• Ability to build out and develop your team and bring your top players with you!
• Strong leadership team with an understanding of “real life” and a focus on employee engagement and satisfaction
• Contribute to a great purpose and support dedicated former military members where the loans stick!
• Strong benefits package including:
  • 4% 401k match with immediate vesting
  • 25 days of leave in first year
  • Health & Fitness facilities on site
  • Medical, dental, vision, LTD, STD
  • Employer paid life insurance (2x annual salary) & Supplemental life insurance
  • Educational assistance
  • Ongoing training & development

ABOUT THE MANAGER, MORTGAGE LOAN PROCESSING:

The Manager of Mortgage Loan Processing will manage the daily activities of the Operations Department of the Mortgage Originations Division, ensuring the timely and accurate completion of team responsibilities within established guidelines. This position is responsible for overseeing relationships with all Mortgage Loan Origination staff while maintaining PenFed's best interest and complying will all policies and procedures.

WHAT WILL THE MANAGER, MORTGAGE LOAN PROCESSING DO?

• Train, Manage, and develop team of mortgage loan processors.
• Complete the monthly scorecards for Underwriters as well as staff performance evaluations, making sure there are no quality issues
• Help build employee moral when things are tough and as the market ebbs and flows
• Evaluate and analyze pipeline details—Make sure pipeline is not stagnant.
• Ensure that all conditions and closing dates are met.
• Identify any issues that may affect the ability to meet previously established conditions and dates in a timely manner.
• Monitor daily work of the team so that service level agreements are being met.
• Assist assigned staff in the maintenance of efficient workflow to minimize turn around and processing time from initial application to closing.
• Monitor loans in process to ensure members receive timely service.
• Responsible for recruiting, training and continuing professional development of mortgage services staff to include coaching and addressing disciplinary issues.
• Develop and/or suggest methods and other techniques that will increase leads into applications.
• Ensure exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements and demonstrate a commitment to professional ethics.
• Upon escalation, counsel individual borrowers appropriately, to include, interpreting rates and programs, interfacing with external customers and providing competitive market information.
• Assist with maintaining compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by compliance program and all policies, procedures, rules and regulations.
• Remain current on all mortgage related regulations and changes and keeps section staff informed.

WHAT WE ARE LOOKING FOR IN A MANAGER, MORTGAGE LOAN PROCESSING:

• Strong leadership and management skills & experience required to be able to lead, mentor, grow, and retain talent
• Equivalent combination of education and experience is considered.
• Bachelor's degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
• Minimum seven (7) years related work experience in mortgage operations
• Experience managing mortgage operations that involved customer interaction
• Working knowledge of mortgage lending and/or conventional lending and VA lending policies and procedures.
• Experience managing mortgage operations that involved customer interaction
• A servant leader that desires to be there for their team to help achieve goals and develop their skillsets.
• Seeking someone that brings ideas to the table to better the processes for the team
• Ability to provide insistent honest feedback to team to help coach and develop them

Company Description

CFS is a leading, employee-owned staffing firm—the largest one founded by CPA firms. With more than two decades of experience helping companies locate, attract and hire exceptional accounting, finance & IT professionals, CFS has unique resources to better understand hiring needs, attract higher-caliber candidates and assess candidate potential. Established in 1994, CFS today operates 30+ offices across 21 states and the Caribbean. Serving most major U.S. markets and beyond, CFS connects companies with candidates, from entry-level to executive level, temporary to direct hire and project support to interim management. CFS was named to Forbes’ list of “Best Professional Recruiting Firms” three years in a row and also cited by LinkedIn as one of the “Most Socially Engaged Staffing Agencies” two years in a row!