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Customer Support - Phone Specialist for Online & Print Ads

Creative Financial Staffing (CFS)

Customer Support - Phone Specialist for Online & Print Ads

San Antonio, TX
Full Time
Paid
  • Responsibilities

    Job Description

    CUSTOMER SUPPORT - PHONE SPECIALIST FOR ONLINE & PRINT ADS  ABOUT THE COMPANY AND OPPORTUNITY

    • This media company has been around for 30+ years and is search for a talented and self-motivated Customer Service, telephone professional to join their team
    • They are looking for a driven individual that will complement their company’s continuous growth 
    • Partner and work directly with Customer Support Manager on special projects
    • Fun and challenging environment that allows you to dive right in and make an immediate impact.

    OVERVIEW OF THE CUSTOMER SUPPORT SPECIALIST ROLE

      • Work with customers in successfully posting either print or media ads
        • Inquire about needs to properly represent their request 
        • Take payment after posting position 
        • Follow up after ad expires to analyze success of posting or to make any adjustments 
        • Handle both customer inbound and outbound calls/emails  
        • Log all inbound sales leads in system database for sales follow-up
        • Log, investigate, track and resolved customer concerns with deliveries, curriculum, sales orders and product info
        • Set-up and activate customers in online system
        • Partner with internal departments to ensure effective and timely resolution is provided for all customer inquires

    PREFERRED QUALIFICATIONS FOR THE CUSTOMER SUPPORT SPECIALIST

    • 2+ years of Customer Service and Call Center experience
    • Strong attention to detail and organized
    • Ability to work independently and take initiative in a fast paced environment
    • Great communication and follow-through

    Company Description

    CFS is a leading, employee-owned staffing firm—the largest one founded by CPA firms. With more than two decades of experience helping companies locate, attract and hire exceptional accounting, finance & IT professionals, CFS has unique resources to better understand hiring needs, attract higher-caliber candidates and assess candidate potential. Established in 1994, CFS today operates 30+ offices across 21 states and the Caribbean. Serving most major U.S. markets and beyond, CFS connects companies with candidates, from entry-level to executive level, temporary to direct hire and project support to interim management. CFS was named to Forbes’ list of “Best Professional Recruiting Firms” three years in a row and also cited by LinkedIn as one of the “Most Socially Engaged Staffing Agencies” two years in a row!