Job Description

ABOUT THE POSITION

This organization is seeking an Insurance Customer Support Representative to join their team. This team is friendly, approachable, and is looking for a teammate that will fit in! They are a kind and faith forward group of individuals that value growth, teamwork, and serving others.

WHY TAKE THE INSURANCE CUSTOMER SUPPORT REPRESENTATIVE POSITION?

• This is a company that is so true to their culture, their mission is “Honoring People and Honoring God.”
• Learn the insurance and risk management industry within an accounting role
• Join a stable team to set your career on the right path
• This group of people is unlike any other I have worked with-kind, generous, strong in their faith, and their commitment to helping others
• Join a professional work environment where you can grow your skill set and be a part of an interactive team

RESPONSIBILITY OF THE INSURANCE CUSTOMER SUPPORT REPRESENTATIVE:

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
• Review renewals and conduct personalized insurance reviews with clients
• Handle inbound quotes/sales, billing, claims and service calls
• Process policy changes
• Process/resolve billing, service and claims issues

QUALIFICATIONS FOR BEST CANDIDATE:

• 1+ year in the INSURANCE industry
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.                   
• Excellent Communication/interpersonal skills
• Confident, self-starter who works well independently
• Must have ability to multi-task
• Must be highly self-motivated
• Professional phone etiquette

Company Description

CFS is a leading, employee-owned staffing firm—the largest one founded by CPA firms. With more than two decades of experience helping companies locate, attract and hire exceptional accounting, finance & IT professionals, CFS has unique resources to better understand hiring needs, attract higher-caliber candidates and assess candidate potential. Established in 1994, CFS today operates 30+ offices across 21 states and the Caribbean. Serving most major U.S. markets and beyond, CFS connects companies with candidates, from entry-level to executive level, temporary to direct hire and project support to interim management. CFS was named to Forbes’ list of “Best Professional Recruiting Firms” three years in a row and also cited by LinkedIn as one of the “Most Socially Engaged Staffing Agencies” two years in a row!