Job Description

POSITION SUMMARY:

The Field Services Processor provides people a home by supporting the organization’s efforts to maintain the company’s physical assets and promote positive public relations by providing optimum customer service to all stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

TO PERFORM THIS JOB SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH ESSENTIAL JOB FUNCTION SATISFACTORILY. THE REQUIREMENTS LISTED ARE REPRESENTATIVE OF THE KNOWLEDGE, SKILL AND/OR ABILITY REQUIRED. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM ESSENTIAL JOB FUNCTIONS.

1. Responsible for intake and processing of service requests from varying sources including phone, email & custom applications.

2. Provide basic troubleshooting for call-in service requests to promote immediate remedies in lieu of dispatching field personnel.

3. Completing a first-priority Daily Push to identify work orders from prior day needing follow-up attention.

4. Responsible for pest control services, including disbursement of bed bug encasements.

5. Coordinate with field lead to handle emergency call scheduling interruptions.

6. Perform Housing Quality inspections.

7. Responsible for warehouse and garage organization and cleanliness.

8. Distribute and receive inventory.

9. Distribute and receive keys.

10. Provide notices to tenants.

11. Provide support and reporting for company performance measurements, including callbacks & timeliness.

12. Basic cross-training to support departmental employees’ enjoyment of their time off.

13. Other duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

1. Working knowledge of property management, home maintenance or related industry. 2. Ability to engage in problem-solving processes.

2. Must be skilled with general computing skills and spreadsheet applications. 4. Ability to adapt to new technology.

3. Effective quality of verbal and written communication

4. Customer service skills: Able to effectively communicate with clients, tenants, prospective tenants, owners and vendors while focusing on productivity and results.

5. Detail-oriented and flexible.

6. Ability to successfully exercise independent judgment based on technical and detailed knowledge specific to activities and procedures being dealt with.

7. Ability to work independently and as a team player.

8. Ability to set priorities and juggle multiple demands.

9. Ability to work within organizational processes and uphold organizational standards.

10. Ability to work in a fast-paced, dynamic environment

11. Ability to collaborate with coworkers & vendors.

MINIMUM QUALIFICATIONS:

1. EDUCATION

a. None

2. EXPERIENCE

a. 1 Year(s) in the Field of I/DD Preferred

b. 2 Year(s) in Related field (property management, home maintenance, home remodeling) Preferred

3. SKILLS

a. Personal Computer Required

b. Smart Phone or Tablet Preferred

c. Microsoft Office proficiency Preferred

d. Yardi proficiency Preferred

e. Verbal/Written Communication Preferred

f. Interpersonal Required – will train

g. Fork lift operation Required

OTHER JOB REQUIREMENTS

• Reside in Franklin County
• Provide on call support during non-regular working hours
• Must be a self-starter
• Prioritize and perform tasks independently with minor direction
• Must be punctual, reliable, groomed & organized
• Must practice safe and neat work habits
• Must be customer-experience focused

PHYSICAL REQUIREMENTS:

• Able to sit for prolonged periods working on a computer or other desk-oriented task Able to reach with hands and arms regularly
• Able to stand, walk, kneel, crawl, crouch, climb and balance
• Able to use hands to finger, feel or handle objects, controls and tools (hand and power tools) Able to lift up to 15 pounds regularly occasionally on a limited basis
• Able to lift up to 35 pounds regularly occasionally on a limited basis
• Able to lift up to 50 pounds regularly occasionally on a limited basis

Company Description

We are an organization that provides safe and affordable housing and accessibility renovations for people with disabilities. Core Values: • Maximize Effectiveness using hindsight, insight and foresight • Deliver an optimum customer experience • Operate with integrity and commitment • Serve as stewards of resources entrusted with us • Provide a safe and supportive work environment • Necessitate teamwork, leadership, and accountability • Cultivate strategic partnerships