Benefits:

Opportunity for advancement

Paid time off

Training & development

Fully Promoted is seeking a Production Artist & Customer Experience Specialist to support customer artwork, proofing, promotional product orders, and client communication for our branded apparel and promotional products business.

This role blends graphic production, customer service, and order coordination. We are looking for someone who is comfortable working in Adobe Illustrator, can create polished proofs and production-ready artwork, and is equally confident communicating with customers by email, phone, and in person.

If you are organized, detail-oriented, enjoy working with customers, and like seeing projects move from concept to finished product, this role offers variety, creativity, and the opportunity to become an important part of a growing local business.

Why You’ll Want This Job

You work on a wide variety of custom apparel, promotional products, and branded merchandise

You blend creative production work with customer interaction

You build experience in graphic production, promotional products, and account support

You see projects move from customer idea to finished product

You work in a consistent weekday environment

You become part of a growing local business where your work has a visible impact

What You’ll Do

Create customer proofs and product mockups using Adobe Illustrator

Prepare and revise artwork for custom apparel, embroidery, promotional products, and other branded merchandise

Resize, recolor, clean up, and modify customer-provided artwork

Create production-ready artwork and layouts based on decoration and vendor requirements

Make proof revisions quickly and accurately based on customer feedback

Prepare artwork for various decoration methods

Create promotional product virtual samples and presentation-ready proof packages

Communicate directly with customers regarding artwork, proofs, revisions, product options, and order details

Provide a friendly, responsive, and professional customer experience by email, phone, and in person

Ask the right questions to gather complete information before artwork or production begins

Help customers understand product, decoration, and artwork options

Follow up on proofs, approvals, missing information, and open order questions

Assist with promotional product sourcing, supplier research, pricing, and quoting

Assist with purchase orders, vendor communication, and promotional product ordering as needed

Help identify artwork, customer, or production issues before they delay an order

Cross-train in other areas of the business and assist with projects as needed

What We’re Looking For

Strong working knowledge of Adobe Illustrator

Experience creating production artwork, customer proofs, or print-ready files

Previous experience in customer service, account support, or client-facing work

Excellent written and verbal communication skills

A warm, professional approach to working with customers

Ability to communicate clearly, ask good questions, and follow through on commitments

Strong attention to detail and accuracy

Ability to work efficiently and manage multiple projects, revisions, and deadlines simultaneously

Strong organization and time-management skills

Self-directed and proactive — able to recognize questions or problems and take action to resolve them

Experience in promotional products, custom apparel, screen printing, embroidery, signage, print production, or prepress is strongly preferred

Physical Requirements

Ability to work at a computer for extended periods

Ability to stand for periods of time as needed

Ability to occasionally assist with handling, organizing, or preparing customer orders and samples

About Fully Promoted

Fully Promoted helps businesses grow through custom apparel, promotional products, and branded marketing solutions. Our Peoria team works with businesses, schools, nonprofits, organizations, and community groups to create branded products that help them look polished and professional.

We value speed, accuracy, responsiveness, teamwork, and exceptional customer experiences. This role is ideal for someone who enjoys the production side of graphic design but also genuinely enjoys helping customers and keeping projects moving from idea to completion.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Fully Promoted Corporate.