Creative Repair Technician

Surface Experts - Syracuse

Creative Repair Technician

City of Syracuse, NY
Full Time
Paid
  • Responsibilities

    Join Our Team! Where craftsmanship meets creativity. From color matching and texture blending to reinforcing surface strength and integrity, every repair is a chance to flex your problem-solving skills. Join a growing team that specializes in spot repairs on countertops, flooring, bathtubs/showers, cabinets, and more.

    Training provided. All backgrounds welcome.

    Learn more about what it means to work with Surface Experts: Watch this video https://www.youtube.com/watch?v=vJ0nCFdtqqs

    Benefits:

    Competitive Compensation + Bonus Opportunity

    Great Work/Life Balance: No required overtime, no nights, no weekends

    Time Off: Paid U.S. federal holidays + 3 bonus days + 2 weeks of vacation

    Flexible Work Schedule: Can accommodate midweek appointments

    Paid New Hire Training: Onboarding includes learning alongside a trained technician

    Company Car: Each technician drives a branded company vehicle for job duties

    Tools Included: All necessary tools and products are provided

    Benefits: $50 monthly phone reimbursement + Health Insurance Stipend and Matching 401K after 90-days

    Learn a New Trade: Develop skills in a brand-new emerging trade

    Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving

    Small Business: Local business with an owner who works alongside the team each day

    Mentorship Opportunities: Ongoing repair training and career development

    Dedicated Help Lines: Technician Support Team on call to assist to questions

    Requirements:

    Hands-on manual work experience as facilities maintenance, construction, manufacturing, painting, cosmetology, or similar trades

    Willing to learn and apply color theory — to see, match, and replicate colors, textures, and sheen is essential to our repair process

    Patience, persistence, and a steady approach — mastering this trade takes time, practice, and attention to detail

    Physical dexterity and agility — must be able to work in tight spaces, on flooring and inside tubs with precision and care

    Duties:

    In the Field Daily

    Complete 4 or more creative repairs on-site each day

    Perform high-quality repairs on a wide variety of surface material types

    Work in a variety of settings like apartments, hotels, residential housing, construction sites, and more

    Customer Service and Communication

    Treat customers, tenants, and staff with exceptional customer service

    Update progress on repairs by entering information and notes in our CRM/Dispatch tool

    Keep work kits and inventory neat, organized, and professional at all times

    Follow Repair Process

    Learn and apply our unique 5-step method as part of your creative workflow

    Master every tool and technique in your personalized field kit

    Use your artistic eye — every repair is a custom solution

    ABOUT SURFACE EXPERTS

    Surface Experts is a comprehensive hard surface repair company. We can fix minor damages to many surfaces including Bathtubs, Cabinets, Floors, Appliances, Countertops, Furniture, Elevator Panels … you name it!

    By combining traditional trades with our own original processes and products, we are able to provide long-lasting repairs that are pleasing to the eye. And all with a smile!

    Our competitors want to resurface everything – even damage only a few inches wide! We can repair those small spots, resulting in happy customers who keep on calling us back. Our goal is happy customer who has saved money and time while avoiding adding another damaged surface to the landfill.

    Our typical repair doesn’t make a mess, doesn’t leave a smell, and doesn’t take more than 2 hours. Technicians usually need only a tablespoon or two of product, meaning they can carry everything with them in a small truck or car!

    VISION

    To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.

    Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

    MISSION

    Our mission is to develop outstanding teams by investing in strong relationships.

    Together, we work to solve our customers’ problems by reducing the waste of time, money, and materials that end up in landfills.

    VALUES

    Serve Others

    Put Relationships First

    No Jerks

    Be Humble

    Be a Problem Solver

    Be Curious

    Seek to Understand the Cause of the Problem

    Work Smart

    Constantly Improve

    Trust the Process

    Be Organized

    Be Teachable

    Put Business Needs Above Personal Wants

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.