Credit Bureau Reporting Specialist (Metro 2 & eOscar)
$23.00 - $27.00 per hour | Full-Time | Phoenix, AZ
Become a Credit Reporting Expert at Yrefy
Yrefy is a fast-growing private fintech company helping borrowers and co-borrowers find relief from the burden of student loan debt through innovative refinancing solutions.
We're looking for a detail-oriented Credit Reporting & Loan Servicing Specialist who has experience with consumer lending, loan servicing, credit reporting, Metro 2 reporting, or dispute investigations. This is a unique opportunity to build expertise in a highly specialized area of financial services while making a meaningful impact on borrowers' financial futures.
If you enjoy solving complex account issues, researching discrepancies, ensuring data accuracy, and working in a collaborative environment, we'd love to meet you.
What You'll Do
Credit Reporting & Compliance
- Review and validate account data for monthly credit bureau reporting
- Research and investigate consumer credit disputes
- Process and document ACDV and eOscar dispute responses
- Monitor reporting exceptions and coordinate corrections
- Partner with Compliance and Operations teams to maintain reporting accuracy
Loan Servicing & Account Management
- Research borrower accounts and payment history
- Reconcile payments and account transactions
- Process account updates and maintenance requests
- Support loan modifications, settlements, and account adjustments
- Maintain accurate servicing records and documentation
Customer Support
- Respond to borrower inquiries via phone and email
- Research and resolve account-related questions
- Provide professional, timely customer service
- Support servicing and collections teams as needed
What We're Looking For
Required Qualifications
- High school diploma or equivalent
- 1-3 years of experience in loan servicing, consumer lending, financial services, collections, or credit reporting
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office, including Excel and Outlook
- Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
- Experience with Metro 2 reporting
- Experience with eOscar dispute processing and ACDV investigations
- Consumer credit reporting experience
- Experience using loan servicing platforms or CRM systems
- Associate's or Bachelor's degree
Why Join Yrefy?
We believe great employees deserve great benefits.
Benefits Include:
- 100% Employer-Paid Medical Insurance for Employees AND Their Entire Family (including Mayo Clinic access)
- 401(k) and Roth Plan with 4% Company Match and Immediate Vesting
- Dental Insurance
- Vision Insurance
- Company-Paid Life Insurance
- Company-Paid Short-Term and Long-Term Disability Insurance
- Fully Paid Lifetime Fitness Membership (with qualifying attendance)
- Student Loan Repayment Assistance
- Education Assistance Programs
- Catered Friday Lunches
- Fully Stocked Snack Kitchens
- Fun, Team-Oriented Office Environment
- Career Growth Opportunities with a Fast-Growing Fintech Company
Make a Difference and join a company that is helping people improve their financial future while building specialized expertise in one of the most sought-after areas of consumer lending and credit reporting.
Apply today.