WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions. 

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. 

If you are looking for a growing career – come be part of WEX today!

General Purpose:

Contact past due customers to understand the customer’s circumstances, negotiate payment arrangements, assess risk and provide service. 

This is an entry level position with room for growth!

Essential Duties and Responsibilities:

• Communicates effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances. 
• Engages in on-going education with customers on terms and conditions, alternative payment methods.    
• Manages and avoids creating conflict when interacting with customers.
• Ability to manage multiple portfolios and risk levels. 
• Utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention. 
• Manage delinquencies from rolling to the next level.
• Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions. 
• Demonstrates the ability to apply consistency in work processes. 
• Proficient use of multiple systems and collections tools to be able to reach a decision maker in the collections process. 
• Appropriate documentation of accounts and follow-up.
• Self-motivated, dependable and ability to work productively in a dynamic, high energy, rapidly changing environment. 
• Competitive, persistent & assertive. 
• Participates in associate education and development through company training programs and pursuit of industry information.
• Performs additional duties and participates in special projects as required.

Knowledge, Skills & Abilities

• Bilingual in English and French is preferred
• Working knowledge of FDCPA and any other applicable Federal laws
• Bachelor’s Degree preferred: equivalent work experience in lieu of degree (1-2 years in related field)
• Basic accounting knowledge
• Effective oral and written communication skills
• Analytical skills
• Sound decision making/judgment
• Flexible/Adaptable to change
• Detail Oriented
• Ability to maintain confidentiality of customer and company information
• Organized/Time Management ability
• Working knowledge of Excel/Access
• Ability to be productive while maintaining quality
• Results Oriented
• Self-motivated
• Basic Skip Tracing knowledge
• Must pass a successful background investigation

This job may be performed remotely within the United States, except that it is not eligible to be performed in Colorado.

WEX is a global payments technology provider operating across four key verticals: fleet, healthcare, corporate payments, and travel. We provide visibility, actionable insights, and control to our clients, so they can focus on taking their business to the next level.