Job Description

The Credit Manager is responsible for leading all credit, accounts receivable, and group billing functions for a high volume luxury resort environment. This role ensures timely collection of outstanding balances, proper credit approval, accurate group billing setup, and strong internal controls across group, event, and transient accounts. The Credit Manager plays a key leadership role in protecting the resort’s financial interests while maintaining exceptional service standards and strong relationships with clients, guests, and internal departments.

Reporting to the Assistant Director Finance & Business Support, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly, and engaging service
• Oversee all credit, accounts receivable, and group billing operations for the resort
• Lead, coach, and support the group billing and accounts receivable team
• Establish clear expectations, monitor performance, and provide ongoing feedback and development to team members
• Review and approve credit applications, credit limits, billing arrangements, and account setups in accordance with resort policies
• Evaluate financial risk and make sound credit decisions based on available documentation, references, and account history
• Ensure all advance deposits, billing instructions, and master account arrangements are properly established before arrival
• Monitor group and event activity closely to ensure invoicing, deposits, routing, and final billing are completed accurately and on time
• Partner closely with Sales, Conference Services, Group Housing, Front Office, Events, and Food and Beverage teams to ensure billing arrangements are aligned with contractual terms
• Attend pre convention and pre event meetings as required and provide guidance on billing, credit, and payment expectations
• Support client communication regarding billing matters, deposits, payment status, disputes, and final invoices
• Review aging reports regularly and lead collection efforts for outstanding accounts in a timely and professional manner
• Resolve billing discrepancies, disputes, and account reconciliation issues with a sense of urgency
• Ensure all wire transfers, checks, credit card payments, and electronic payments are applied accurately and promptly
• Oversee monthly reconciliation of accounts receivable related balance sheet accounts
• Maintain strong internal controls over credit approvals, account routing, invoice processing, and cash application
• Prepare reports, summaries, and analysis related to receivables, group exposure, delinquency trends, and collection activity
• Coordinate write off recommendations, reserve analysis, and account follow up with finance leadership as needed
• Maintain compliance with company policies, audit standards, and accounting procedures
• Work closely with the Assistant Director of Finance and Director of Finance on special projects, process improvements, and audit readiness
• Follow all safety policies
• Perform other duties as assigned

Qualifications

• Bachelor’s degree in Accounting, Finance, Hospitality Management, or a related field preferred
• Minimum 5 years of experience in credit, accounts receivable, or finance within the hospitality industry
• Minimum 2 years of leadership or supervisory experience
• Strong knowledge of group billing, event billing, and accounts receivable processes in a hotel or resort environment
• Experience reviewing and approving credit applications, establishing credit limits, and evaluating financial risk
• Strong understanding of hotel property management systems and financial systems
• Advanced proficiency in Microsoft Excel and financial reporting tools
• Strong analytical, problem solving, and reconciliation skills
• Excellent communication and interpersonal skills with the ability to interact professionally with clients and internal teams
• Ability to manage multiple priorities in a high volume and fast paced environment
• Strong organizational skills and attention to detail
• Ability to lead, coach, and develop team members
• Strong understanding of internal controls, financial policies, and audit requirements
• Ability to maintain confidentiality and handle sensitive financial information
• Ability to work independently while collaborating effectively across departments
• Professional demeanor with a strong focus on service and relationship management

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! ** #BELIMITLESS**

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