Benefits:

401(k) matching

Employee discounts

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

About the Role:

Bruster's of Winchester is looking for an enthusiastic and motivated Crew Leader to join our team in Winchester, VA! This is a fantastic opportunity to step into a leadership role at one of the most beloved ice cream brands around, where every shift is a chance to create sweet memories for our guests.

Responsibilities:

Lead and motivate crew members during shifts to ensure smooth, efficient operations

Provide exceptional customer service and model positive guest interactions for the team

Prepare and serve ice cream products, sundaes, cones, and specialty items with consistency and quality

Open and/or close the store following established procedures and checklists

Monitor food safety, cleanliness, and sanitation standards throughout the shift

Train and support new team members on products, procedures, and service standards

Handle cash transactions, POS systems, and basic shift reporting accurately

Requirements:

Previous experience in a food service, quick service, or retail environment preferred

Prior supervisory or team lead experience is a plus

Strong communication and interpersonal skills with a positive, team-first attitude

Ability to work a flexible schedule including evenings, weekends, and holidays

Reliable, punctual, and able to thrive in a fast-paced environment

Must be able to stand for extended periods and lift up to 30 lbs

Food handler certification or willingness to obtain upon hire

About Us:

Bruster's of Winchester is a proud local franchise of Bruster's Real Ice Cream, a nationally recognized brand known for making fresh, high-quality ice cream right in the store every day. Our guests keep coming back for the incredible flavors and the warm, welcoming experience our team delivers. We take pride in fostering a fun, supportive work environment where our employees grow, have a great time, and make people smile — one scoop at a time!