Benefits:
Competitive salary
Employee discounts
Flexible schedule
Paid time off
Training & development
Attn: Store aiming to open beginning of December. There will be a week of required training prior to opening
Summary: The Cheba Hut Crew Member is responsible for crafting great food, providing positive interactions, taking pride in their work, and supporting standard operating procedures at the shop level. This position requires the ability to communicate effectively, prioritize tasks, work in a diverse and collaborative environment, and maintain a positive attitude.
The Crew Member will report to the General Manager with accountability to the Assistant General Manager (if applicable).
Duties and Responsibilities:
Engage Customers with Authentic Interactions
Create a Unique and Enjoyable Environment for Customers and Coworkers
Uphold Product Quality Standards and Abide by Cheba Hut Standard Operating Procedures
Maintain a Clean and Safe Work Environment for Customers and Crew
Dishwashing throughout your shift
Engage Customers with Authentic Interactions
Strive to go above and beyond customers’ expectations
Maintain an “interaction over the transaction” mindset
Engage customers in genuine interactions at every opportunity (register, line, lobby, etc.)
Have a working knowledge of our products and Cheba Hut history
Provide answers to customer questions and make personal recommendations for menu items
Accept payments and handle cash on behalf of Cheba Hut per cash handling procedures
Create a Unique and Enjoyable Environment for Customers and Coworkers
Live our culture every shift – give a damn and take pride – Uphold the “Big 4”
Understand “non-verbal” communication to identify customer issues
Embrace individuality and be respectful of the people around you
Execute a high level of communication skills in both positive and negative situations.
Maintain awareness of the “vibe” – identify areas of the shop that need attention
Communicate sensitive and pertinent information quickly and effectively
Exercise empathy and H.A.R.T. when navigating customer complaints
Uphold Product Quality Standards and Abide by Cheba Hut Standard Operating Procedures
Stay up to date with standard operating procedures
Practice F.I.F.O. to ensure our products are fresh and complete prep in a timely manner
Practice correct labeling procedures and verify products are within the shelf life date
Utilize recipe cards and follow all steps correctly
Maintain proper food handling, safety, and sanitation
Maintain a Clean and Safe Work Environment for Customers and Crew
Always keep your head on a swivel – high level awareness of surroundings
Must have completed Cheba Hut Food Safety and Prevention Training
Keep customer service areas clean and sanitized
Maintain cleanliness in BOH
Perform opening, closing, and shift change duties per standard operating procedures
Clean as you go – never leave a mess after a project is completed
Understand how to properly clean and sanitize surfaces
Abide by shop specific employee health and safety policies
Communicate and complete incident reports, when necessary, in a timely manner
Required Experience, Skills & Abilities:
Uphold Cheba Hut Core Values
Think and act shop / customer first
Demonstrate integrity
Demonstrate self-direction
State required food handling and alcohol safety certifications
Willingness to solve complicated problems and see projects through to completion
Analytical skills to study problems and records to identify solutions
Team-oriented attitude
Ability to manage time and effectively prioritize numerous projects at one time
Strong interpersonal skills to develop and maintain crew and customer relationships
Willingness to adopt S.O.P. changes
Working Conditions:
Ability to lift 47lbs
Stamina to work an 8 -hour shift
Ability to stand for up to 8 hours per day
Ability to work under mentally and physically stressful situations
Ability to work in team environment with high levels of collaboration
Ability to handle a variety of foods including meat, cheese, breads, sauces, and vegetables
Overtime may be required
Must be comfortable with marijuana themed culture