Job Description
We are now accepting candidates for training classes located in Spanish Fork, Utah. The pay is $14 per hour and we are hiring for part time shifts for Monday-Friday from 2 pm - 6 pm. We are also hiring full time shifts for Monday-Friday from 9:30 - 6:00 p.m. No remote positions are available. There are times we might need you to work evenings, weekends, and holidays.
A Member Care Technical Support Representative, Tier 1 is responsible for providing a basic to intermediate level of technical support to member inquiries regarding Cricut products, software and services. Each representative is expected to ensure that “world class” service principles and guidelines are utilized on each and every call. These include but are not limited to, appropriate greetings, hold protocols, accuracy in the information delivered, appropriate verification, etc. Cricut prides itself in offering exceptional service to its members and our Member Care Technical Support Representatives are responsible for ensuring excellence in EVERY member experience. Representatives are expected to increase their knowledge and understanding of Cricut’s products, software and services by utilizing the tools and resources they are provided to answer member questions and inquires. They are to offer additional support for hardware and software, including trouble shooting drivers, antivirus and MUST possess a basic understanding of how to trouble shoot all Windows and Mac operating systems. Representatives are to demonstrate patience and the ability to effectively communicate with users at all levels of proficiency while providing unparalleled courtesy and demonstrate a willingness to assist our member and offering creative solutions to each member’s unique situation. CORE DUTIES:
Qualifications
REQUIRED:
PREFERRED:
Additional Information
WHAT TO DO NEXT: Attach your resume. You can be sure Cricut is a workplace that values individuality and variety, so please submit any online presence you may have - Twitter, Facebook, Insta, Portfolio, Fan pages made because of you, etc. If you are a DIY enthusiast, we would love to hea/see your creativity.