Job Description

CLIENT SUPPORT SPECIALIST, BRAND AMBASSADOR

Are you looking for a small company with BIG impact? We are an award-winning company with core values to do the right thing, do our best, and show people we care. 

As a Client Support Specialist, you will be responsible to create a positive client experience, ensuring our process as a CRA – Consumer Reporting Agency is followed for pre-employment background checks and drug screens. You will engage our clients via e-mail, phone, and messaging to troubleshoot and resolve issues, build, and maintain our client relationships.

RESPONSIBILITIES

• Handle heavy inbound/outbound calls from/to clients and their applicants.
• Process client requests for driving records, credit reports, social media searches, and social security verifications.
• Work from a digital queue while maintaining production and accuracy quotas.
• Communicate and interact with team to resolve issues related to orders and rush requests.
• Maintain detailed documentation of customer interactions.  
• Keep detailed documentation of customer interactions, process necessary components of each incoming order and prepare order for the investigation process, understand each client’s criteria, and ensure requirements are being met.

Competencies

• Ability to analyze a situation and respond quickly in a courteous and professional manner.
• Excellent written and verbal English communication skills including active listening.
• Ability to discreetly handle highly sensitive and confidential information.
• Proficient computer skills, including Microsoft Outlook and web applications. Ability to utilize technology such as dual monitors.
• Communicate effectively with fulfillment departments regarding issues related to order creation, specific rush requests, and overall assistance for rapid resolution.
• Ability to prioritize tasks and respond/escalate appropriately.

REQUIREMENTS

• High school diploma or equivalent
• 1-2 years of relevant work experience in an office environment
• Pre-employment background check and drug screen

WORK HOURS AND ENVIRONMENT

Monday-Thursday 9:300AM-6:00PM and  Friday 9:00AM- 5:30PM Work from home is currently offered during public health crisis. This remote option will be reassessed frequently and communicated to this department team should the remote option be revoked. Applicant required to maintain own high-speed internet connection. PLEASE NOTE, CURRENTLY, THIS POSITION IS A REMOTE POSITION.

BENEFITS

Medical, Dental, 401K, in addition to 100% sponsored Vision, STD, LTD and Life.

EEO STATEMENT

Crimcheck is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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