Job Title: Assistant Manager, Neat Repeats Resale Stores Reports to: Store Manager Schedule: Two Weeknights/Days (11-12 Hours), One Week Day (8 Hours) and One Weekend Day (5-8 Hours) or as needed for store coverage Classification: Part-time; non-exempt, essential Position Requirements

Valid Drivers License

High School diploma or equivalent (G.E.D.)

Clerical and Mathematical skills

Willingness to become 40 hour trained, experience working with DV victims

Pass Criminal Background Check

Experience Required

1 - 3 year retail management experience

3 – 5 year customer service experience

Experience with volunteer management

Knowledge or interest in resale trends

Basic computer skills and experience with programs such as Word, Excel and Outlook

SUMMARY:

CORE EXPECTATIONS:

1. All interactions with the constituents of the agency must be respectful and ethically appropriate, as well as reflect the agency’s mission, vision, pillars and values.

2. As a CCSS team member, strict adherence to the Illinois Domestic Violence Act is expected, ensuring confidentiality of those served.

3. Actively promote harmony, diffuse conflicts and eliminate obstacles to teamwork and collaboration.

4. Assume responsibility for projects and assignments willingly and completely.

5. Objectively assess risks, filter emotions, opinions and assumptions to demonstrate proper judgement, decision-making and problem solving.

6. Demonstrate sensitivity to client populations served and incorporate culturally relevant techniques into practice.

7. Consistently perform assignments with minimal error, omissions or need for correction.

8. Information shared in agency documentation, including but not limited to client interaction, documentation, call logs, incident reports, or accident reports demonstrates cooperation, honesty and full factual disclosure.

9. Agency policies, procedures and established practices are followed.

10. Independently assume position functions and integrate knowledge into daily performance.

11. Complete full amount of work expected and meet deadlines. Report to work on time and consistency and work steadily while on the job.

JOB SPECIFIC DUTIES AND RESPONSIBILITIES:

Communicate with Store Manager on daily tasks, projects and store sales goals

Assist with verification of cash drawer(s) and accuracy of reporting sheets

Maintain cash bank of $100

Responsible for daily bank deposits

Record daily sales

Assist in seasonally merchandising the store

Maintain store and volunteer area cleanliness

Maintain an organized and efficient sorting and stock room

Report necessary store repairs to Store Manager

Process donations in a timely manner

Research items to obtain the best price

Monitor daily volunteer pricing

Supervising

Coordinate Volunteer schedules to adequately staff volunteer shifts

Provide training to store volunteers in all aspects of store duties and tasks following NR Volunteer checklists

Train volunteers to recognize valuable items i.e. antiques, art objects, jewelry, furs, to be priced by Store Manager

Assist in the supervision of store volunteers and community service volunteers.

Responsible for volunteer adherence to Neat Repeats Resale established policy and procedures

Meet monthly with volunteers to maintain ongoing communication

Motivate and promote volunteer participation in ongoing trainings and agency events

Organizational/Administrative responsibilities

Attend monthly meetings held by the Director of Store Operations

Maintain excellent customer service to donors and customers

Required to attend store wide sales

Responsible to help increase store profits

Provide a daily shift report to supervisor

Other duties as assigned

KEY PERFORMANCE INDICATORS

Effectively keep scheduled shift appropriately staffed with attention to daily coverage and planned sales

Store adequately staffed on a regular basis

Maintain accurate sales records during scheduled shifts

Error free daily paperwork and deposit accuracy

Supervise and enhance volunteer experience while maintaining stores productivity

Volunteer retention and store sales

Ensure stores policies on pricing and donation management are adhered to

Regular communication with Store and Regional Manager, and Director