Job Description

Position Summary

We are looking for a Crisis Response Systems Manager to join us embedded in our client’s Crisis Communication and Active Threat (CCAT) team, supporting the Global Threats & Crisis Management (GTCM) team. The GTCM team employs sophisticated monitoring and notification technologies to assist the client during a crisis. The Crisis Communications Project Manager oversees projects that construct and maintain the crisis communications framework used to monitor and respond to global threats.

In this role, you will leverage workflow and technology expertise to ensure the highest services for GTCM and across the client footprint. You will also provide technological support to a 24/7 team of analysts spread across the USA, UK, and Singapore as part of a tight-knit operation providing actionable intelligence and advice to decision makers.

This is a full-time on-site role working in our client’s Austin, TX office. The working hours are 9 am – 5 pm Monday to Friday, with the occasional out-of-hours and weekend work requirements to support crisis response.

Essential Functions/Responsibilities

• Manage projects to advance GTCM initiatives by leveraging technology enhancements and implementing procedural improvements by gathering and synthesizing requirements for new technology enhancements in threat intelligence feeds, platforms, and tools to ensure GTCM's operations
• Support the CCAT and GTCM team in the administration and development of key systems, especially the Everbridge Visual Command Centre (VCC) and other tools
• Deliver timely, sustainable, and innovative technology solutions to improve GTCM’s monitoring, notifications, and threat management to include developing super-user knowledge of Everbridge, Ontic, Veoci, Jira, and crisis management tools and technology
• Coordinate with the client’s Information Systems and Technology team, external vendors, and cross-functional teams to drive development efforts
• Build workflows, policies, and training to support crisis communications, specifically involving the client's Emergency Alerts
• Benchmark to establish industry best practices and apply standards for the team in support of the technology budget, tool maintenance, testing, and quality control

Knowledge, Skills, and Abilities

• Deep interest and/or expertise in the crisis management and business continuity fields
• Proficiency with Wrike project management software
• Advanced presentation and visual creative skills in Keynote or similar presentation software
• Advanced written and verbal communication skills
• Experience in providing concise briefings to management with short turnaround times
• Ability to distil complex ideas into simple tasks and execute efficiently and effectively
• Experience building partnerships and working with others to meet shared objectives
• Organized, methodical, and detail-oriented in all aspects of work
• Exceptional time management skills with the ability to multitask and prioritize work
• Capable of anticipating challenges and proposing solutions
• Willingness to travel occasionally.

Qualifications

• Bachelor’s degree or relevant experience in a related field
• Experience with crisis management systems (Everbridge/VCC, Ontic, Veoci, Jira or similar systems)
• Minimum of 3 years’ experience in corporate security, crisis management, and/or project management
• 2+ years of Project Management experience
• Technical experience in mass notification tools (preferably Everbridge)

Nice to have

• Experience within a global security team (e.g. threat monitoring, travel security, or crisis management)

Additional Information

• Salary: $107,100 Annually
• Medical Insurance - Sibylline pays 80% of premiums, Employee pays 20%
• Dental Insurance – Fully Employee Paid
• Vision Insurance – Sibylline pays 100% of employee premiums, Employee pays for additional family members
• Flexible Spending Account and Dependent Care Spending Account
• Long Term/Short Term Disability – Sibylline pays 100% for employees
• Basic Life and AD&D Insurance – Sibylline pays 100% for employees
• 401(k) with up to 5% company matching
• 20 paid days accrued per year
• 24 hours sick time per year frontloaded
• Employee Assistance Plan (EAP)

Interview Process

• Initial call with our Talent Acquisition team member
• Timed written assessment (arranged at a time that suits you) to test writing and analytical capability
• Panel interview with some of the team members and hiring managers at Sibylline
• Meet and Greet with the client

Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you feel you meet some of the requirements and can offer a unique perspective to this role, we strongly encourage you to apply—you might be the perfect fit we're looking for! We're passionate about supporting our employees with professional and career development opportunities, including via line management, our extensive e-training platform, internal networking, and a mentorship program.

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunities.