Job Description As a PSE (Physical Security Engineer) You will be part of a team designing and supporting Physical Security Technology systems (i.e. video surveillance, electronic access control systems, intrusion detection systems, mass notification, etc.) in the commercial and government space. Emphasis is placed on having excellent interpersonal, communication and documenting skills. Occasional work off regular hours, participation in on-call rotation, along with light travel up to a week at a time is to be expected, sometimes on short notice. This involves both physical security tech and IT related skills (computers, networks, storage systems). This position requires having reliable transportation with a clean driving record and passing a background check and drug test. We're looking for a mature minded and responsible professional, who can step into a team leader role when needed and can be trusted to see their assigned tasks through and provide timely and relevant updates with minimal oversight. In-house and outsourced training will be provided. RESPONSIBILITIES - Assist in creating pre-sales systems designs for proposals based on client needs. - Provide technical support and effective product training, both remote and on site. - Create, update and follow-up on service tickets. - Configuring equipment for deployment and post-install troubleshooting and repair of systems, remotely and in the field as required. DESIRED EDUCATION & EXPERIENCE - Preferred two years higher-level education, Associates degree or equivalent education certificates, or having enough industry experience and certifications may be considered. - Five years or more of hands-on work-related experience in systems configuration and support, particularly in design and deployment. - Experience working directly with customers. Good interpersonal skills are a must! - IT related certifications such as CompTIA, Microsoft, or other educational certificates. - Physical security industry certifications and training, i.e. ASIS, BICSI, Avigilon, Milestone, Genetec, IPVM.com, Open Path, Galaxy Systems, S2 etc. are a plus. - Knowledge of low voltage wiring and relays, including dry contacts and relays, configuring process logic using I/O's. - Knowledge of basic router configurations and other networking equipment such as switches, media converters and wireless bridges. PROFESSIONAL ATTRIBUTES & SKILLS - Good emotional intelligence, sociable and able to teach people one on one and in groups with a high level of patience and empathy. - Able to do repetitive tasks and with priorities shifting midstream on short notice. - Maturely handle getting feedback or critiqued on work. - Can professionally provide feedback in appropriate ways and does not internalize issues. - Not afraid of tackling new things, takes initiative to learn, and is not easily frustrated or distracted. - Well organized and can track progress across multiple projects. - Can apply logical deduction, process of elimination and systematic problem solving. MANDATORY QUALIFICATIONS - IP addressing, networking protocols, and troubleshooting. - Experience configuring and troubleshooting electronic access control (EACS) and alarm systems. - PC hardware configuration and repair. - Must be proficient in Microsoft operating systems. - Proficiency with other operating systems such as Linux and MacOS is a plus. - Knowledge of Excel, Outlook, Word and experience with diagraming programs, for example Visio, CAD, PowerPoint or similar preferred. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Employee will be required to sit and stand for long periods of time. - Employee will need good color vision and hearing acuity. - Need to walk for long distances, for hours at a time in areas that do not have easy access. - Employee may frequently need to lift up to 25lbs and occasionally lift up to 50lbs. - May need to occasionally climb 20-foot ladders or ride in a boom lift up to 60+ feet. WORK ENVIRONMENT The work environment is mostly work from home now, but eventually be back in an office setting some time 2022. Project field work is 20% part of this job position, including in industrial facilities with high amounts of dust and loud noises, requiring good vision, hearing, balance, and spatial awareness for safety reasons. May have to work in places that process and store volatile materials, or in corrections facilities. Support will be over the phone, Internet, occasionally involve travel. Working with cameras and lighting may involve high amounts of flashing lights or strobing. COMPANY DESCRIPTION Critical Edge has a comprehensive benefits package including full paid health insurance for each employee. Also, generous vacation and PTO plan to help balance work/life. Critical Edge (www.criticaledgetech.com) is a leader in providing physical security resources (Video Surveillance, Access Control, Cyber Security) and management to Critical Infrastructure customers across all industries and government facilities. Combining cutting-edge technology, unique cyber security offerings and advanced analytics, we provide products and services that address evolving client needs in the physical security sector while upholding the highest standards of security and privacy. Critical Edge is a privately owned company located in Peachtree Corners, GA. Critical Edge is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. Job Type: Full-time