Job Description

The Account Manager is the primary point of contact for cross-border customers, responsible for managing relationships, driving customer retention, and supporting revenue growth. This role leads operational performance reporting, partners with Operations to identify improvement opportunities, and manages RFQs, spot quotes, and customer onboarding to ensure successful implementation and ongoing service excellence. The position is office-based, Monday through Friday from 8:00 AM to 5:00 PM, with periodic travel as needed.

Key Responsibilities

1. Customer Account Management & Retention
   Serve as the primary point of contact for cross-border customers, building strong relationships to retain business and grow wallet share through consultative selling.

2. Operational Performance & Reporting
   Lead monthly and quarterly business reviews, providing customers with operational and service performance data, and ensuring visibility into success metrics.

3. Revenue Growth & Margin Improvement
   Identify opportunities for revenue growth, engineering savings, and margin improvement by partnering with Operations and leveraging TA service modes and expertise.

4. RFQs, Spot Quotes & Business Development
   Participate in and lead RFQs and spot quote opportunities, coordinating internal and external stakeholders to deliver timely and competitive solutions.

5. Onboarding & Implementation
   Lead onboarding of new and returning customers, ensuring scope alignment, execution readiness, rate card maintenance, and contract rate audits.

Work Environment

• Office-based role in a well-lit, climate-controlled environment.
• Standard office equipment provided (computer, phone, high-speed internet)
• Collaborative, cross-functional setting with frequent interaction between Sales, Operations, and Customer Service teams

Qualifications

Education

• Bachelor’s degree in Supply Chain Management, Business, or a related field required

Experience

• Experience in Account Management or Inside Sales required
• Background in logistics operations with an emphasis on problem-solving and network development
• Proficiency with logistics and business software, including McLeod, MercuryGate, CRM systems, Microsoft Office Suite, and Power BI
• Comfortable using standard office tools and technology

Personality Traits

• Customer-centric with a strong service mindset
• Operationally proficient with high attention to detail
• Strong communicator, both written and verbal
• Highly organized, able to manage multiple priorities simultaneously
• Collaborative team player who thrives in a cross-functional environment

Additional Information

Pay/Benefits/Perks

• Salary $65,000
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.