Job Description

Job Description

We are looking to add a Customer Support Coordinator to the team in Orlando, FL!

Starting pay rate is targeted at $21 - $22 per hour

Overview

The Project Coordinator (PC) position is generally assigned to a specific segment of business, either; Retail Sales or Trade Sales. The PC is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and installation of customer orders in a timely manner. Is responsible for ensuring that each detail in the customer’s order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues. Works closely with sales teams, order fulfillment teams and 3rd party providers to achieve and provide excellent customer satisfaction. Must be able to work well in a team environment. Assigned tasks may vary based on business necessity.

Responsibilities

• External and internal customer contact
• Reviewing and booking orders from the sales team
• Purchasing product from vendors and our corporate manufacturing facilities
• Recording key dates and activities related to orders
• Scheduling and releasing completed product
• Scheduling of Value Add and Pre-finish
• Coordinating delivery of customer orders
• Collects customer payments following installation or delivery as needed
• Managing recovery process for shortages and damaged product
• Ordering parts and/or scheduling service appointments as needed
• Processes factory credits to Pella Corporation and provides follow up/revision to pending or denied credits
• Resource for PQM /ADM and product offering questions
• May assist with physical inventory and help resolve inventory discrepancies
• Promotes and facilitates continuous improvement activities in the department

Retail Segment Specific:

• Coordination and management of installation permits
• Collecting and verifying Lead Safe Install paperwork when applicable
• Scheduling installation of products
• Scheduling installation recovery appointments
• Approving and processing payments for sub-contracted installation companies

Trade Segment Specific:

• Quoting and bidding of products as needed
• Regularly communicates with Sales Representatives, internal and external customers in order to ensure timely and accurate fulfillment of orders
• Manages orders in OMS including scheduling value add and coordinating and communicating the estimated ship date
• Communicates with customers, contractors and sales department to coordinate product delivery details along with verification of addresses, phone numbers and directions

Requirements

• 2+ years of customer support experience
• High School Diploma or GED

Company Description

Using the best business practices obtained from many years of experience in Business, Law, and Recruiting and Staffing, the Founders at CrossFire Group (“CrossFire”) started in downtown Royal Oak, MI more than a decade ago. With backgrounds in Information Technology (IT) and the Legal Industry, CrossFire began placing by IT and Legal Professionals in contract and direct-hire positions throughout the Midwest.

Since our founding, CrossFire has grown into a full-service Human Capital Solutions Organization. We are proud of now providing full services beyond recruiting and staffing. Our portfolio of services includes HR supply chain management, human resources consulting, and many customized Human Resource related services.

Company Description

Using the best business practices obtained from many years of experience in Business, Law, and Recruiting and Staffing, the Founders at CrossFire Group (“CrossFire”) started in downtown Royal Oak, MI more than a decade ago. With backgrounds in Information Technology (IT) and the Legal Industry, CrossFire began placing by IT and Legal Professionals in contract and direct-hire positions throughout the Midwest.\r\n\r\nSince our founding, CrossFire has grown into a full-service Human Capital Solutions Organization. We are proud of now providing full services beyond recruiting and staffing. Our portfolio of services includes HR supply chain management, human resources consulting, and many customized Human Resource related services.