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Loss Prevention and Customer Service Greeter

Crossroads Trading Co. Inc.

Loss Prevention and Customer Service Greeter

New York, NY +7 locations
Full Time
Paid
  • Responsibilities

    Benefits/Perks

    Medical, Dental, Vision and 401k Benefits for FT employees

    Vacation and holiday pay for FT employees

    Sick pay

    Competitive wage

    Flexible work schedule

    Significant discount on all merchandise, including designer consignment pieces

    Job Summary

    Crossroads Trading Co., a popular buy-sell-trade retailer with stores throughout the country, is looking for full-time and part-time Security Floor Associates! Do you have experience working in Loss Prevention and/or Security? Are you looking to work in a fast paced setting? If so, this may be the job for you!

    Responsibilities

    Provide a strong visual presence at the entrance/exit through courteous greeting and professional interactions with customers and others on the team

    Exercise outstanding communication skills, good judgment, flexibility, integrity, and collaboration

    Ensure that the customer bag-check policy is being enforced

    Ability to help direct customers to buy counter, returns, fitting rooms, etc.

    Identify and address theft indicators and/or safety concerns; may respond to emergencies and assist in evacuations

    Communicate all suspicious activity to store management and work together to find solution

    Must be comfortable working in a public setting during the COVID-19 pandemic, and must be willing and able to enforce policies as they relate to the COVID-19 safety protocols

    Qualifications

    Previous experience in a loss prevention role

    Able to effectively communicate with co-workers, management, and law-enforcement

    A calm head when dealing with safety issues, including dealing with suspects who engage in aggressive behavior

    Ability to evaluate circumstances and make timely decisions based on the company apprehensions guidelines

    Ability to identify internal and external theft red flags

    Must be able to stand / walk sales floor for several hours at a time

    Guard Card preferred

    Company Overview

    At Crossroads, we want you to show up as your authentic self; this means bringing all of the characteristics that make you you. We celebrate and embrace the differences of all of our employees and want you to feel that you belong, starting from day one. This is not a commitment we take lightly and it means we must regularly work and reflect on our company culture, values, and beliefs in order to identify ways to create a diverse, equitable, and inclusive workplace. If you want to help us continue to lead the sustainable, pre-loved fashion industry as we’ve done for 30 years, we would love to hear from you!

  • Locations
    San Francisco, CA • Oakland, CA • New York, NY • Brooklyn, NY • Portland, OR • Dallas, TX • Houston, TX • Seattle, WA