Job Description

CROSSTOWN SOLUTIONS is currently looking for an entry level individual with a customer service background for their full-time CUSTOMER SERVICE REPRESENTATIVE position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the people skills to provide the “personal touch" that the company is known for. This company specializes in areas of customer renewal, customer retention, and customer acquisition.

This firm is the leader in the marketing industry and specializes in tailoring customer service to the character of the client and company culture. It is a priority for our clients to provide the best customer service with high professionalism and to maintain and build quality relationships. This job is full-time and involves in-person interaction with customers.

This firm’s niche has been their ability to act as the liaison between major clients and their customers. Through their unique, relationship-oriented approach, they have been able to provide clients tremendous results and an increased market share.

This firm prides themselves on their competitive, but extremely friendly and family-oriented work environment. Their culture promotes constant personal and professional growth, based on principles of respect, trust and challenge. They are now striving to train the most capable and skilled individuals to help acquire new clients, grow into new markets and develop new marketing and customer service experiences. They provide full training and career advancement in this globally expanding industry.

TASKS:

• Approach consumers to assess how needs can be met by company services offered
• Provide exceptional customer service and consultation advice
• Facilitate administrative tasks and customer scheduling
• Additional tasks as required

Due to recent expansion, our client is willing to train a highly motivated individual for management, customer service and lead generation opportunities, but they must be willing to train in an entry level position. This opening is ideal for college graduates or professionals with customer service experience looking for a career change because this is an entry level position in a brand new industry.

BENEFITS OF THE CUSTOMER SERVICE POSITION:

• Comprehensive Training by a National Manager
• National and International Travel for Company Events
• Opportunity For Community and Charity Involvement
• Flexible Scheduling
• Numerous Advancement Opportunities

QUALIFICATIONS:

• Experience in customer service and associated fields
• Ability to adapt to a variety of people
• Winning attitude and dedication to ensuring customer satisfaction
• Positive attitude and ability to work well within a team environment
• College Degree preferred
• Background in Retail or Restaurant
• Leadership skills
• Local to the office area

PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development

Company Description

Crosstown Solutions believes in assessing the different needs of each of our partners in order to tailor our approach to their specific goals. We enjoy working with many different types of brands across different industries, and our campaigns speak to the individual values and principles of each one. This approach keeps us on our toes and ensures that we bring our best to the table for every initiative. Crosstown Solutions is thriving. With success that grows by the day, we need ambitious people to join our team. Individuals with big career goals and positive attitudes are rewarded for their hard work here. Commitment to our associates and our community is at the core of Crosstown Solutions. We help team members flourish personally and professionally while giving back to the region that supports us. This is how we do it: