Crowdbotics makes it faster than ever to build complete, scalable apps for business. With Crowdbotics, professionals can turn ideas into real code using a matched library of components and a network of on-call experts. Crowdbotics references a library of millions of production-grade software packages to identify the most effective components and workflows for a given project. Crowdbotics then handles infrastructure, implementation, maintenance, operations, monitoring, and security for the life of the project. We are looking for a Technical Services Operations Coordinator to focus on our process, efficiency and performance. Your responsibilities will include monitoring the day to day processes and pinpointing issues in the current system and raising them to the appropriate stakeholders accordingly. Working directly with the Director of Operations in addition to aligning with the PM Manager and our Customer Support Manager, you will work to improve Service side processes and iterate on where improvements should be made and when. REQUIREMENTS:

• 2+ years of working as a Operations Coordinator with service teams at a technology company or startup in a rapidly scaling SaaS organization
• Able to prioritize activity for an evolving and varied queue of customer support needs
• Excellent project and time-management skills
• Ability to experiment and iterate quickly in a fast growth environment
• Excellent interpersonal skills with the ability to portray a confident, professional image — this roll will interact with customers, company leadership, project managers, and developers SKILLS:
• Strong understanding of SaaS business processes and practices
• Excellent analytical understanding and skills
• Comfortable working in autonomous environments and taking ownership BONUS ATTRIBUTES:
• Remote work experience (especially in a Slack-forward or other chat-based workspace)
• Product Management or Operations experience at a software development agency
• Web Development or CS background (especially, Django, React, React Native, Bootstrap)
• Previous experience selling or supporting mobile or web app development services
• Experience with Hubspot (Marketing Hub, Sales Hub, Service Hub)
• Understanding of competitive landscape and adjacent solutions for building web and mobile apps including development agencies, freelancer platforms, template marketplaces, and app builder apps.
• You have built an app with the Crowdbotics App Builder (https://www.crowdbotics.com/ap... do video interviews so please only apply if you are able to do so.

TIME/PAY WILL BE TRACKED THROUGH UPWORK. Looking forward to speaking with you!