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Night Audit

Crowne Plaza AiRE Bloomington

Night Audit

Minneapolis, MN +1 location
Full Time
Paid
  • Responsibilities

    PRIMARY FOCUS:

    Conduct Room Audit and Food & Beverage Audit to insure accurate recording and reporting of the daily transactions made at the front desk and the various F & B outlets.

    DUTIES AND RESPONSIBILITIES:

    Perform all guest service representative and PBX duties as scheduled, requested, or required.

    Perform all MOD duties (i.e. handle guest concerns, associate situations, etc) as required.

    Balance all posting types including all charges and ensure that the back-up is present (i.e. adjustment vouchers, miscellaneous slips, etc.) If vouchers are missing, prepare them for transactions required and notify Director of Guest Services of the missing vouchers.

    The following will be performed as illustrated in Room Audit Procedures and Computer commands:

    Print all pre-audit reports

    Carefully review Room Rate Reports for accurate room rates, guest types, group codes and other related information. Make necessary corrections and notify supervisor of any discrepancies.

    Print all audit reports and perform roll-over related functions.

    Ensure all banquet checks are listed accurately on the Banquet Recap Sheet; make corrections to the checks and sheet if needed, post checks to customer accounts.

    Audit Food & Beverage reports receipts forwarded by the restaurant manager. Prepare restaurant worksheets by matching settlement against supervisor’s summary& report. Make corrections as required; summarize outlet sales on the F & B Recap sheet.

    Prepare daily recap sheets

    Assist guest service representative as needed.

    QUALIFICATIONS AND REQUIREMENTS:

    EDUCATION:

    High School diploma or equivalent

    College degree in business, accounting, or hospitality management preferred

    EXPERIENCE:

    Prior hotel front desk experience is mandatory

    Prior accounting / book keeping experience is preferred

    SKILLS:

    Must be able to handle many tasks simultaneously

    Must be able to prioritize

    Must be able to work well with little supervision

    JOB REQUIREMENTS:

    Warmly greet and acknowledge every guest encountered.

    Take care of every guest request quickly and in a friendly manner.

    Help create a warm and hospitable atmosphere at the property.

    Project a professional image through appearance and conduct.

    Be committed to guest comfort, safety, and security.

    Provide reliable information about the service available at the hotel and the local area.

    Work to make everything right for the guest.

    OTHER:

    Being passionate about people and service

    Follow all safety guidelines while working with various equipment and materials.

    Follow proper guidelines when lifting, pulling, or pushing heavy objects.

    Insist others follow the safety guidelines.

    Attend all safety-training seminars and successfully complete all assessments.

    Report all possible safety concerns to your supervisor immediately after their discovery.

    The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

    NOTE: Reasonable accommodations will be made available to any disabled employee whose disability affects his/her ability to perform the job requirements. The company is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with actual disabilities, or a record of such, as defined by the ADA.

  • Locations
    Minneapolis, MN • Bloomington, MN