Are you a seasoned professional in the hospitality sector looking for a dynamic managerial role? An exciting opportunity awaits for a Rooms Division Manager at our Baton Rouge, LA location. Join our team and take the lead at the front desk by overseeing the reception area, ensuring compliance with hotel policies, and guaranteeing guest satisfaction. To qualify for this position, you should have a solid hospitality background, a positive attitude, and a commitment to delivering outstanding customer service. If you have the requisite experience and a drive to provide exceptional service, submit your application today! Responsibilities: • Defining and implementing front desk objectives and procedures • Hiring and training staff and managing the shift schedules • Tending to guests' complaints and questions and providing exceptional customer service • Ensuring that the front desk and reception area are kept clean and organized • Maintaining front desk office supplies and equipment • Managing budgets, records, and contracts • Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails Qualifications: • High school diploma or GED • Bachelor's degree in hospitality or similar • A minimum of 2 years of experience as a front desk manager or similar • Proficient in hotel front desk software, Opera experience highly desired • Good understanding of procedures and practices in the hospitality industry • Excellent written and verbal communication skills • Strong organizational and time management skills • The ability to provide exceptional customer service • Good leadership and training abilities

• Defining and implementing front desk objectives and procedures • Hiring and training staff and managing the shift schedules • Tending to guests' complaints and questions and providing exceptional customer service • Ensuring that the front desk and reception area are kept clean and organized • Maintaining front desk office supplies and equipment • Managing budgets, records, and contracts • Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails