Exciting opportunity available at the Crown Plaza Baton Rouge for a Front Desk Associate role. If you are a warm and customer-centric individual with a zeal for delivering exceptional service and ensuring guest contentment, then this position is tailor-made for you. As a Front Desk Associate, your main duties will include overseeing the front desk, handling customer queries, and curating a customized experience for our guests. This role empowers you to be the welcoming face of our hotel, ensuring each stay is cozy and memorable. Seize this chance to be a vital part of our team today! Responsibilities: • Provide friendly and efficient customer service to guests • Respond to guest inquiries and complaints promptly and according to company standards • Maintain a working knowledge of ticketing, hotels, and local attractions • Process payments and balance cash drawer accurately • Monitor guest activity in the lobby and provide assistance when needed Qualifications: • Hospitality Experience • Experience in customer service • Good communication and interpersonal skills • Opera PMS Experience • US Work Authorization Compensation: $15 - $17 hourly

• Provide friendly and efficient customer service to guests • Respond to guest inquiries and complaints promptly and according to company standards • Maintain a working knowledge of ticketing, hotels, and local attractions • Process payments and balance cash drawer accurately • Monitor guest activity in the lobby and provide assistance when needed