Crowne Plaza Knoxville is looking for an experienced and dynamic individual to join our team! Our ideal candidate is highly organized and detail-oriented with excellent customer service skills and the ability to multitask and manage competing priorities. The Guest Services Manager is responsible for helping to create an exceptional experience for all of our guests and visitors by providing highly efficient, professional, and friendly front office, gift shop and bell stand operations. This is a great opportunity for an energetic, quality-driven candidate to join a supportive and welcoming team and earn a competitive salary in the range of $50,000 to $60,000 per year. • We offer paid vacation and sick leave • Free onsite parking • Free meals • Company Health insurance opt-in upon hire Responsibilities: • Oversee the front desk, gift shop, and bell stand operations to ensure a high level of customer service is delivered to all guests • Coordinate with other departments to ensure outstanding service and customer satisfaction • Monitor all transactions and accounts to ensure that proper billing and credit policies are followed • Monitor customer feedback through surveys and other methods to identify areas to be improved upon • Train and supervise front office personnel, including assigning duties and monitoring performance to ensure adherence to company policies and procedures Qualifications: • Bachelor's degree in hospitality or related field preferred • At least 5 years of hotel management experience • Experienced in managing front desk functions and customer service • US work authorization • Knowledge and experience in hospitality services and procedures Compensation: $50,000 - $60,000 yearly

• Oversee the front desk, gift shop, and bell stand operations to ensure a high level of customer service is delivered to all guests • Coordinate with other departments to ensure outstanding service and customer satisfaction • Monitor all transactions and accounts to ensure that proper billing and credit policies are followed • Monitor customer feedback through surveys and other methods to identify areas to be improved upon • Train and supervise front office personnel, including assigning duties and monitoring performance to ensure adherence to company policies and procedures