Can you help create and maintain a friendly, welcoming, and fun environment?!

The Front Desk Team Lead is responsible for the successful operation of the front desk. He/she hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Manages and motivates.

· Serves as the lead customer service contact for members at the front desk, including: answering questions, welcoming, and other member communications

· Acts as a liaison between the front desk and all other departments, communicating relevant information to the front desk staff as needed. Establishes, monitors and analyzes the front desk budget

· Develops and implements front desk policies and procedures

· Conducts departmental meetings

· Conducts customer service training for all employees

· Covers front desk shifts as needed and creates front desk schedule, monthly

· Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

· Must be highly motivated have excellent communication and interpersonal skills

· Excellent management and leadership skills

· Good organizational skills

· An understanding of health club operations

· Must be able to work days, evenings, and weekends

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

· Must have experience in customer service

· Experience in a health club or the hospitability industry is preferred

· College degree preferred

· CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)