Member Services Representative

Position Title: Front Desk

Reports To: Operations Manager / General Manager

Classification: Part-Time, Non-Exempt, Age: 18

Job Summary:

The Front Desk will help ensure the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. The ideal candidate will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

We open at 4am Monday thru Friday thus applicants will have to be early risers.

We close at 11pm Monday thru Friday thus applicants will need to be available until at least 11:30pm for cleaning.

Essential Job Responsibilities:

Membership Sales.

Greet all members and guests with a smile and wish them well as they exit the club.

Check in all members and guests in accordance with company procedures.

Facilitate any messages on club software at member check-in.

Answer phones in courteous, helpful, professional manner.

Communicate special events to members and guess.

Maintain an atmosphere which makes members feel welcome.

Facilitate all member requests or forward to a manager.

Maintain a professional disposition at all times.

Sell retail products.

Schedule member services, tanning, hydro-massage, etc.

Facilitate payment of member services in accordance with company procedures.

Know club facility, services, and schedules.

Maintain a clean and organized work area.

Assist in all projects as delegated by club management.

Follow all policies and procedures in the Employee Handbook.

Opening and closing duties.

Attend any employee training meetings.

Please note: This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.