Member Services Representative

Crunch Fitness - Blaine and Maple Grove

Member Services Representative

Blaine, MN
Part Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Employee discounts

    Free uniforms

    Training & development

    Wellness resources

    Reports to:

    Manager

    Primary Needs:

    Opening Shift (4:30am - 11:00am)

    Midday Shift (9am - 5:00pm)

    Closing Shift (4:00pm - 11:00pm)

    Weekend Opening Shift (5:45am - 1:00pm)

    Weekend Midday Shift (9:00am - 3:00pm)

    Weekday Closing shift (2:00pm - 8pm)

    Requirements:

    Fluent in English

    Proficient reading and writing skills

    Computer Skills

    Special Skills:

    Strong customer service skills

    Responsibilities:

    Membership Sales

    Greet all members & guests with a smile and wish them well as they exit the club

    Check in all members and guests in accordance with company procedures

    Facilitate any messages on club software at member check-in

    Answer phones in courteous, helpful, professional manner

    Communicate special events to members and guests

    Maintain an atmosphere, which makes members feel welcome

    Facilitate all member requests or forward to a manager

    Maintain professional disposition at all times

    Sell retail products

    Schedule member services: tanning, etc

    Facilitate payment of member services in accordance with company procedures

    Know club facility, services, and schedules

    Maintain a clean and organized work area

    Assist in all projects as delegated by club management

    Follow all policies and procedures in the Employee Handbook

    Opening and closing duties

    Meetings:

    Monthly or Weekly Department Meetings Employee Training Meetings