Reports to:

Manager

Requirements:

Fluent in English

Proficient reading and writing skills

Excellent Computer Skills

Ability to bend, crouch, push and lift up to 50 lbs

Special Skills:

Strong customer service skills

Responsibilities:

Cleaning duties in all areas of club

Maintain a clean and organized work area

Greet all members & guests with a smile and wish them well as they exit the club

Check in all members and guests in accordance with company procedures

Facilitate any messages on club software at member check-in

Answer phones in courteous, helpful, professional manner

Communicate special events to members and guests

Maintain an atmosphere which makes members feel welcome

Facilitate all member requests or forward to a manager

Maintain professional disposition at all times

Facilitate payment of member services in accordance with company procedures

Know club facility, services, and schedules

Assist in all projects as delegated by club management

Follow all policies and procedures in the Employee Handbook

Meetings:

Monthly Department Meetings, Employee Training Meetings