Crunch Fitness - we are a state-of-the-art gym with locations throughout the United States, with cities that include New York, Miami, Los Angeles, San Diego and the San Francisco Bay Area. The Crunch Fitness brand was built on the ability to fuse fitness with entertainment by creating cutting edge group fitness classes that make our gyms unique, fun and exciting places to sweat! It's our classes that cultivate a gym community, drive the member experience and separate us from the competition. We are looking for an Operations Manager to join our team. To learn more about Crunch, visit www.crunch.com.
Benefits/ Perks:
Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
Competitive compensation plan plus Bonus potential
Complimentary CPR/AED Re-certifications
Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others
Complimentary Crunch gym membership
Discounts on services, products, and much more!
Duties and Responsibilities include but not limited to:
Hiring, terminating, scheduling, training and continued development of support staff, including front desk, maintenance and kids crunch
Conduct a minimum of 3 daily club walk throughs to ensure the club maintains high standards of cleanliness
Ensure the highest levels of customer service with all member interactions and touch points
Assist in collection of member payments
Ensure the highest execution of all company and club initiatives
Meet deadlines for all company reports and directives
Professionally handle member concerns as it relates to constructive feedback regarding operations, contract requests, such as freezes, cancellations, and billing
Demonstrate ability to operate company tracking and operating systems
Ensure the club meets standards for maintenance, safety, security, and physical plant operations
Conduct walk through of the club with club mechanic utilizing weekly mechanic checklist and forward relevant information as to expeditiously handle operations issues
Report all equipment and facility issues by utilizing company procedures
Ensure visible maintenance items have proper signage posted
Train opening and closing managers to prepare club for operations readiness
Execute the processing/submission and approval of payroll
Manage employee relation matters such as time and attendance, professional conduct and work performance
Establish controls of expenses and purchasing of club supplies and maintain at or below budget
Follow up for quick turnaround of items in dis-repair
Demonstrate ability to articulate variances in expenses versus budget
Communicate effectively with above club personnel
Communicate effectively by holding weekly and individual meetings with all key club personnel
Experience:
At least one year club/gym experience preferred
At least one year management experience preferred
Fluent in English (proficient reading and writing skills)
Excellent organizational and communication skills
Strong customer service skills
Ability to successfully multi-task
Strong customer service skills
Good follow up skills
Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.