Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.
Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you! Benefits/ Perks:
Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
Competitive compensation plan plus Bonus potential
Complimentary CPR/AED Re-certifications
Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others
Complimentary Crunch gym membership
Discounts on services, products, and much more!
General Manager Responsibilities:
Administration/Organization
Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club and company
Communicate and implement company policies and procedures to employees
Encourage staff to work as a team and be productive
Illustrate an ability to make decisions
Recruit and hire the highest possible caliber of staff
Sales/Revenue Management
Demonstrate the ability to lead, motivate, and manage sales team
Achieve desired sales and net membership goals
Achieve desired revenue goals through the leadership and motivation of employees
Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth
Ensure that Sales Team maintains proper tracking forms and the daily leads
Ensure that all promotions are effectively communicated to the sales Team and all other appropriate staff
Ensure ongoing prospecting and generation of leads through membership advisors efforts versus reliance of company marketing
Review sales-related written communication such as proposal, letters and promotional pieces for effectiveness, spelling, accuracy and distribution
Ensure the Sales Manager is facilitating weekly Sales meeting with Membership Advisors to discuss and review current strategies, promotions, prospecting and plans of action
Ensure that the sales staff has a high level of knowledge about the clubs programs, facilities and equipment
Ensure sales planners are completed and percentages are analyzed
Emphasize importance of sales staff involvement in the community and neighborhood businesses
Personal Training/Revenue Management
Achieve desired personal training revenue and session production goals
Facilitate integration of Personal Training products into point of sale presentations to maximize the number of orientation sessions scheduled and packages sold
Operations
Coordinate and work within company’s support functions of Fitness, Sales and Marketing, Accounting, Information Technology
Support personnel related problems or difficulties by following company procedure and documentation
Resolve member complaints in an expeditious and tactful manner following company procedure and documentation
Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members
Ensure the club meets standards for cleanliness, maintenance, safety, security, and physical plant operations
Ensure visible maintenance items are repaired promptly, proper signage is posted and if possible out of service equipment removed from the floor
Reinforce to staff the cleanliness is everyone’s responsibility, not just the maintenance staff
Assist in the processing/submission and approval of payroll
Financial
Implement “recovery plan” when locations are not achieving desired financial results.
Exhibit an understanding of budgets and income statements
Establish controls of expenses and purchasing of club supplies
Display an ability to keep expenses at or below budget
Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget
Leadership/Motivation
Serve as a role model for employees
Communicate effectively by holding weekly and individual meeting with all key club personnel
Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment.
Accountabilities
Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth
Oversees expense goals by managing payroll and general and administrative expenses
Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security and physical plant operations
Keep current in knowledge of key competitors
Conduct frequent walk-throughs
Measurement Standards
Successful management of all financial budgetary goals
Ensure standards of clubs cleanliness and customer service excellence
Demonstrate professionalism by leading by example
Membership retention
Timely completion of assigned tasks and projects
Follow all policies and procedures in Employee Handbook
Above description may be subject to change or alteration at any time
Requirements:
4 year college degree preferred compliance
4 years club management experience preferred
Special Skills:
Excellent written and verbal communication
Creative management techniques
Strong organizational skills
Strong leadership skills
Strong administrative skills
Strong customer service skills
Strong computer skills – Excel, Word
Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.