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Member Services Representative

Crunch Fitness - Fit Nation Inc

Member Services Representative

National
Part Time
Paid
  • Responsibilities

    MUST BE WILLING/ABLE TO WORK ALL UPCOMING HOLIDAYS

    Reports to:

    Manager

    Requirements:

    Fluent in English

    Proficient reading and writing skills

    Computer Skills

    High School Diploma or GED equivalent

    Special Skills:

    Strong customer service skills

    Great with multitasking and prioritizing tasks

    Preferred overall knowledge and understanding of Facebook and Instagram

    Responsibilities:

    Assisting with the Pre-Sale of the club to include: signing up members, community outreach/outdoor flyering including door to door, business to business, working tents/events/ kisoks etc.

    Membership Sales

    Greet all members & guests with a smile and wish them well as they exit the club

    Check in all members and guests in accordance with company procedures

    Facilitate any messages on club software at member check-in

    Answer phones in courteous, helpful, professional manner

    Communicate special events to members and guests

    Maintain an atmosphere, which makes members feel welcome

    Facilitate all member requests or forward to a manager

    Maintain professional disposition at all times

    Sell retail products

    Schedule member services: tanning, etc

    Facilitate payment of member services in accordance with company procedures

    Know club facility, services, and schedules

    Maintain a clean and organized work area

    Assist in all projects as delegated by club management

    Follow all policies and procedures in the Employee Handbook

    Opening and closing duties

    Able to stand or walk for long periods of time, conversing with customers, and able to lift up to 50 lbs.

    Meetings:

    Monthly or Weekly Department Meetings Employee Training Meetings

  • Locations
    Sparks, NV • Reno, NV