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Overnight & Weekend Member Services Representative

Crunch Fitness - Gilbert

Overnight & Weekend Member Services Representative

Gilbert, AZ
Part Time
Paid
  • Responsibilities

    Overnight Member Service & Front Desk Associate

    Crunch Fitness in Gilbert, AZ is a state of the art fitness facility. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

    Job Overview:

    We are looking for a high energy, passionate fitness oriented, sales driven and fanatically customer service minded team members to join our growing staff. This position will play a critical role in the member service life cycle from learning about the club, joining, club service and upkeep, community outreach and various responsibilities and tasks to help promote the gym. Must have sales background and understanding of how to overcome sales objections.

    You will greet and direct members, guests and staff as they enter the gym. Perform overnight duties including cleaning, front desk customer service, administrative reporting and other activities as directed by the general manager. You will become familiar with club operations, our services, amenities and be an advocate for growing the business as well.

    This responsible, detail-oriented individual will possess excellent customer service skills, quick learner, ability to multitask and communicate effectively with both staff and members. Need excellent understanding of business, cash processing procedures and computer skills are required. All member service representatives are required to participate in general cleanliness of the club daily, as well as community outreach and marketing. Must be fluent in English, possess strong reading and writing skills, and have computer and social media skills.

    Looking for individuals with open availability to work over night from 10pm to 5am during weekdays and with the ability to close on weekends from 2pm-9pm.

    Must be 18 years of age to apply with open availability, and able to work weekends.

    Job Responsibility:

    Membership sales

    Greet and direct members and guests as they enter the club, as well as when they exit.

    Provide assistant to members along with managing inquiries about club operations and policies.

    Check in all members and guests in accordance with company procedures

    Facilitate any messages on club software at member check-in

    Answer phones in courteous, helpful, professional manner

    Communicate special events to members and guests

    Maintain an atmosphere, which makes members feel welcome

    Facilitate all member requests or forward to a manager

    Assist the GM in member requests.

    Facilitate payment of member services in accordance with company procedures.

    Create a great guest experience by delivering a personalized, guest-centric tour of the club.

    Turn every guest club visit into a new member relationship by listening to guests' goals, presenting Crunch in a way that best connects with them, and establishing trust through a passion for fitness.

    Create an outstanding member experience; follow up with current members to see if they are achieving their fitness goals. Serve as a resource for their questions or concerns, and put them in touch with the right resources as appropriate to ensure members are getting to their fitness goals.

    Generate leads/new business through member promotions, leads, referrals, and guest passes.

    Attend events, flyer and call prospects.

    Help create local business relationships

    Maintain professionalism at all times

    Sell retail products

    Schedule member services: hydro massage, PT appt, tanning, etc

    Facilitate payment of member services in accordance with company procedures

    Know club facility, services, and schedules

    Maintain a clean and organized work area

    Assist in all projects as delegated by club management

    Follow all policies and procedures in the Employee Handbook

    Opening and closing duties

    Responsible for being current and effectively communicating all marketing campaigns to members and prospective members.

    Achieve desired daily, weekly and monthly sales goals

    Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.

    Assisting with child care if needed

    When not executing other job-related tasks, be present on the club floor and locker rooms, helping ensure a clean and safe environment, while developing relationships for prospecting.

    Monthly or Weekly Department Meetings Employee Training Meetings

    Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

    Please note: This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.