Member Service and Front Desk Associate

Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Crunch Fitness in Gilbert, AZ is a multi-million dollar state of the art fitness facility. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

You’re an All-Star:

We are looking for a high energy, passionate, fitness oriented, results driven and fanatically customer service minded All-Stars to join our staff. This position will play a critical role in the gym from member services, marketing and operations. Looking for energetic candidates with open availability seven days a week including holidays.

Job Responsibility:

Enthusiastically greet members when they enter and leave the gym

Register guests and lead club tours for prospective members

Provide assistance to members along with handling inquiries about club operations and policies

Enrolling new members and achieving enrollment objectives on a consistent basis

Properly record and document issues for staff and management regarding member issues, equipment maintenance, phone calls, incidents and general operations

Handle phone calls with professionalism, and be able to follow scripts for various inquiries

Build relationships and excitement for special events to increase participation

Understanding of basic cash processing procedures is required

Maintain a fun, positive and welcome atmosphere

Follow directions from management to deliver results and accountability

Perform club walks and duties to maintain a clean club at all times, and resolve or document any issues

Monitor check-ins closely to resolve outstanding issues on member accounts

Process retail payment transactions for beverages, tanning and other items

Treat every member or guest in a special manner that makes them excited to return

Generate leads/new business through member promotions, leads, referrals, and guest passes

Attend local events, handout flyers and occasionally prospects to set appointments

Help create local business relationships to cross promote the business

Maintain a professional presence and adhere to club policies at all times

Re-rack weights and accessories as needed to maintain an orderly facility

Know club facility, services, and schedules

Maintain a clean and organized work area

Assist in all projects as delegated by club management

Follow all policies and procedures in the Employee Handbook

Achieve daily, weekly and monthly production goals

Implement and support company programs and promotions to help generate new sales leads

Opening and closing duties with flexibility to work hours from 5am to 11pm including weekends and holidays.

Required Skills:

Communicate professionally through oral, written and telephone communication

Outstanding customer service, sense of urgency to resolve issues & comfortable in high customer traffic situations

Ability to use a computer, database, spreadsheet and member management system

Maintain neat appearance and wear proper uniform attire while on duty.

Punctual, reliable and showing up on time consistently

Able to work with minimal supervision and always exhibit a ‘Will do’ mentality

Must be able to lift 45 lbs and move heavy objects using proper form

Must be 18 years of age and eligible to work in the US to apply.

Please note: This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.

Looking for applicants during all work shifts and days.