Crunch Fitness in Gilbert, AZ is a brand new multi-million dollar state of the art fitness facility. This is the first Crunch gym in Arizona, part of a fast growing network of 300 locations in the US. We are looking for high energy, customer service, sales minded and fitness oriented team members to join our growing staff. This position will play a critical role in managing operations of the club.
Position Title: ManagerJob Description: The Manager will ensure that members receive the highest quality of service, sales and facilities. He or she will exhibit an ability to achieve the financial targets for the club, lead, supervise and coordinate the activities of employees, while overseeing operations, in-club and outside sales, and business relationships of the club. Must maintain high customer service standards and ensure the integrity of the Crunch brand.
Qualifications:
College degree preferred
2 years sales and management experience required
Must be passionate about fitness, customer service and connecting with the community
Excellent written and verbal communication is a must
Creative management techniques
Ability to engage with the local market and businesses, and depth in social media marketing
Strong organizational, leadership, administrative, customer service skills
Strong computer skills,ability to learn new software systems, document management, sharing, and digital literacy.
Responsibilities:
Administration/Organization: Demonstrate a working knowledge of all standard operating proceduresand policies that pertain to the club. Uphold standards, enforce policies and implement new procedures as needed.
Communicate and implement club policies and procedures to employees
Encourage staff to work as a team and be productive, and hold individuals accountable for their roles.
Understand members needs and address all member issues in timely manner.
Illustrate an ability to make decisions.
Recruit and hire the highest possible caliber of staff.
Sales/Revenue Management - Achieve desired sales goals.
Plan and execute Events, Business and community relationships
Achieve desired revenue goals thru the leadership and motivation ofemployees.
Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth
Manager Job Description and Duties
Review sales-related written communication such as proposal, letters and promotional pieces for effectiveness, spelling, accuracy and distribution.
Ensure that he staff has a high level of knowledge about the clubs programs, facilities and equipment.
Emphasize importance of staff involvement in the community and neighborhood businesses.
Achieve desired revenue and production results thru the leadership and motivation of employees.
Implement and support company programs and promotion to help generate new PT client acquisition for optimum member base penetration.
Facilitate integration of Personal Training products into point of sale presentations to maximize the number of orientation sessions scheduledand packages sold.
Support personnel related problems or difficulties by following club procedure and documentation.
Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
Ensure the club meets standards for cleanliness, maintenance, safety, and security.
Conduct weekly detailed inspection of the club with the Maintenance Manager utilizing cleaning checklist and forward information to appreciatestaff.
Ensure visible maintenance items are repaired promptly, proper signage is posted and if possible out of service equipment removed from the floor.Reinforce to staff the cleanliness is everyone’s responsibility, not just the maintenance staff.
Ensure proper inventory of maintenance parts.
Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist.
Assist in the processing/submission and approval of payroll.
Establish controls of expenses and purchasing of club supplies.
Display an ability to keep expenses at or below budget.
Serve as a role model for employees.
Communicate effectively by holding weekly and individual meeting with all key club personnel.
Monitor flagged check-in’s to increase revenue and collections.
Demonstrate an ability to increase revenue per member.
Accountabilities: Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
Measurement Standards:
Successful management of all financial budgetary goals.
Ensure standards of clubs cleanliness and customer service ratings and excellence.
Membership retention.
Timely completion of assigned tasks and projects.
Follow all policies and procedures.
Above description may be subject to change or alteration at any time.