Position Title: General Manager
Job Description: Crunch Fitness in Gilbert, AZ is a new multi-million dollar state of the art fitness facility. We are looking for high energy, passionate fitness oriented and fanatically customer service minded Leader to manage this club. The Crunch Fitness General Manager will ensure the members receive the highest quality of service while managing the goals and responsibilities of running and growing the club. He or she will exhibit an ability to achieve the financial and operational targets for the club by motivating, leading, supervising, training and coordinating the activities of employees engaged in servicing our member needs. He/She will build relationships with members, businesses and the community in the valley for brand awareness. He/She will manage social media and marketing to drive membership and reach their goals. Demonstrate an aptitude and command of all company wide policies and initiatives to ensure the integrity of the Crunch brand. This person will manage Member Services (Sales/Front desk), PT, Group Fitness, Kids Club and Janitorial/Maintenance of all gym related functions and systems.
Requirements:
4 year college degree preferred
4 years management experience required
Outgoing, professional, organized and energetic individual
Sales and marketing experience
Special Skills:
Excellent written and verbal communication
Creative management and motivational techniques with training experience
Must have exemplary organizational & planning skills with attention to detail
Strong leadership skills with an ability to quickly assess and coach talent
Strong administrative skills and a knack for optimizing processes and efficiency to drive consistency and growth
Uncompromising customer service skills to create a welcome gym with low churn
Strong sales skills to help achieve membership goals
Strong data, reporting & analytical skills
Strong marketing skills to help build the brand awareness with businesses and the community
Must be highly skilled in MS Excel, Office, data analysis, financial reporting, CRM and executive reporting
Administration/Organization:
Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
Create, communicate and implement club policies and procedures for employees as needed.
Create measurable goals for the team and plan out the month and quarter to achieve or exceed the goals.
Encourage staff to work as a team and be productive to meet an exceed business goals.
Illustrate an ability to make optimal decisions on a daily basis and under pressure.
Manage KPI's and communicate daily updates to the entire team
Recruit and hire high caliber staff at all levels.
Sales/Revenue Management:
Demonstrate the ability to lead, motivate, and manage the team to hit operational and financial objectives.
Achieve desired sales goals for membership, personal training, group fitness and retail sales.
Create accountability KPI's and report them each day.
Train and mentor all employees to achieve the desired goals each day
Be able to identify problems and address them in a timely manner.
Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
Create marketing campaigns to increase awareness, and ability to promote events through social media channels.
Ensure the team maintains proper tracking forms and generates and converts daily leads.
Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
Ensure ongoing prospecting and generation of new prospective members.
Review sales-related written communication such as proposal, letters and promotional pieces for effectiveness, spelling, accuracy and distribution.
Ensure the staff has a detailed level of knowledge about the clubs programs, processes, safety procedures, FAQs, facilities and equipment.
Emphasize importance of staff involvement in the community and neighborhood businesses to build awareness.
Exhibit a strong understanding of budgets and income statements, control of expenses and purchasing of club supplies.
Display an ability to keep expenses at or below budget and articulate variances in revenue/sales/expenses versus budget.
Create B2B relationships to help grow the brand
Operations:
Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, Information Technology.
Manage all membership, PT and cancellations in a timely manner without any errors.
Manage employee schedule to have a fully functional gym during all open hours of the gym
Assure all employees are working efficiently and as trained
Support personnel related problems or difficulties by following club procedure and documentation.
Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
Ensure the club meets high standards for cleanliness, maintenance, safety, and security.
Conduct daily and weekly detailed inspection of the club with Maintenance.
Ensure equipment is in safe working condition or schedule maintenance repairs as needed.
Ensure proper inventory of maintenance parts, retail items, cleaning supplies and other gym related assets.
Track completion of opening/closing checklists, repair & maintenance log, cleaning checklist and other best practices.
Assist in the processing/submission and approval of payroll.
Above description may be subject to change or alteration at any time. Compensation will be highly competitive with bonus incentives.