Member Services Representative Opener
Reports to:
General Manager, Assistant General Manager or Member Services Lead
Requirements:
Fluent in English
Proficient reading and writing skills
Computer Skills
Ability to open facility at 4:30 am Monday-Friday
Special Skills:
Strong customer service skills
Problem solving skills
Self Motivated
Responsibilities:
Membership Sales
Enrolling all members into a CrunchONE Kickoff after sign-up
Greet all members & guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Facilitate any messages on club software at member check-in
Answer phones in courteous, helpful, professional manner
Communicate special events to members and guests
Maintain an atmosphere, which makes members feel welcome
Facilitate all member requests or forward to a manager
Maintain professional disposition at all times
Sell retail products
Schedule member services: tanning, etc
Facilitate payment of member services in accordance with company procedures
Know club facility, services, and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Employee Handbook
Opening and closing duties
Opportunities:
10% commission on all dotFIT (supplement) sales
Fast track to advance to a trainer or instructor role(s)
Access to Club Connect for free CEUs and discounted certifications
Meetings:
Monthly or Weekly Department Meetings Employee Training Meetings