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Member Services Representative

Crunch Fitness - Lakewood

Member Services Representative

Lakewood, WA
Part Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Employee discounts

    Flexible schedule

    Free uniforms

    Requirements:

    Fluent in English and Spanish (bilingual applicants preferred)

    Proficient reading and writing skills

    Computer skills

    Responsibilities:

    Membership Sales: Actively engage in selling memberships to potential new members.

    Greet Members & Guests: Welcome all members and guests with a smile upon arrival and wish them well as they exit the club.

    Check-in Procedures: Ensure all members and guests are checked in according to company procedures.

    Message Facilitation: Handle any messages on the club software during member check-in.

    Phone Etiquette: Answer phones in a courteous, helpful, and professional manner.

    Event Communication: Inform members and guests about special events happening at the club.

    Welcoming Atmosphere: Maintain an atmosphere that makes members feel welcome.

    Member Requests: Facilitate all member requests or forward them to a manager if necessary.

    Professional Disposition: Maintain a professional demeanor at all times.

    Retail Sales: Sell retail products available at the club.

    Schedule Services: Schedule member services such as tanning.

    Payment Processing: Facilitate payment for member services in accordance with company procedures.

    Facility Knowledge: Be knowledgeable about the club's facilities, services, and schedules.

    Work Area Maintenance: Keep the work area clean and organized.

    Project Assistance: Assist in all projects as delegated by club management.

    Policy Adherence: Follow all policies and procedures outlined in the Employee Handbook.

    Opening and Closing Duties: Perform all opening and closing duties as required.

    Benefits:

    Complimentary Peak Gym Membership

    Free Continuing Education Credits (CECs) and Continuing Education Units (CEUs), discounted NASM certification, and CPR certification

    Discounts on products and services