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Assistant Manager

Crunch Fitness - Morris Plains/Stanhope/Toms River

Assistant Manager

Toms River, NJ
Full Time
Paid
  • Responsibilities

    Job Description:

    The Crunch Sales Supervisor will ensure the members receive the highest quality of service and facilities. He or she will exhibit an ability to achieve the financial targets for the club by motivating, leading, supervising and coordinating the activities of employees engaged in servicing our member needs. He/She will demonstrate an aptitude and command of all company wide policies and initiatives to ensure the integrity of the Crunch brand.

    Reports to:

    General Manager

    Requirements:

    Some college degree preferred

    2 years management/sales experience required

    Current Cardiopulmonary Resuscitation (CPR) required

    Special Skills:

    Strong sales skills

    Excellent written and verbal communication

    Creative management techniques

    Strong organizational skills

    Strong leadership skills

    Strong administrative skills

    Strong customer service skills

    Strong computer skills

    Responsibilities:

    Administration/Organization

    Demonstrate a working knowledge of sales and service standard operating procedures and policies that pertain to the club.

    Communicate and implement club policies and procedures to employees.

    Encourage staff to work as a team and be productive.

    Illustrate an ability to make decisions.

    Sales/Revenue Management

    Demonstrate the ability to lead, motivate, and manage team.

    Achieve desired sales goals.

    Achieve desired sales goals thru the leadership and motivation of employees.

    Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.

    Ensure that Team maintains proper tracking forms and the daily leads.

    Ensure that all promotions are effectively communicated to the team and all other appropriate staff.

    Ensure ongoing prospecting and generation of new prospective members.

    Review sales-related written communication such as proposal, letters and promotional pieces for effectiveness, spelling, accuracy and distribution

    Ensure that the staff has a high level of knowledge about the clubs programs, facilities and equipment.

    Emphasize importance of staff involvement in the community and neighborhood businesses.

    Leadership/Motivation

    Serve as a role model for employees.

    Communicate effectively by holding weekly and individual meeting with all key club personnel.

    Provide an inspirational environment that welcomes honest feed back from employees and takes action to ensure a quality, working environment.

    Meetings

    Monthly or Weekly Department Meetings

    Employee Training Meetings

    Daily “One Minute Meetings” with club staff and General Manager

    Weekly Department Meeting

    Performance Evaluations

    Accountabilities

    Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.

    Keep current in knowledge of key competitors.

    Measurement Standards

    Sales KPI's / goals

    Ensure standards of clubs customer service excellence.

    Demonstrate professionalism by leading by example.

    Membership retention.

    Timely completion of assigned tasks and projects.

    Other Responsibilities

    Membership Sales

    Greet all members & guests with a smile and wish them well as they exit the club

    Check in members and guests in accordance with company procedures

    Facilitate any messages on club software at member check-in

    Answer phones in courteous, helpful, professional manner

    Communicate special events to members and guests

    Maintain an atmosphere, which makes members feel welcome

    Facilitate all member requests or forward to a manager

    Maintain professional disposition at all times

    Sell retail products

    Schedule member services: tanning, etc

    Facilitate payment of member services in accordance with company procedures

    Know club facility, services, and schedules

    Maintain a clean and organized work area

    Assist in all projects as delegated by club management

    Follow all policies and procedures in the Employee Handbook

    Opening and closing duties

    Monitor flagged check-in’s to increase revenue and collections.

    Demonstrate an ability to increase revenue per member.

    Above description may be subject to change or alteration at any time.