Job Description:

Area Manager’s report directly to the Director/Regional Management (depending on club logistics). The Area Manager will be responsible for a minimum of 2 clubs/locations up to 5 clubs/locations. First and foremost, Area Manager’s will ensure all members receive the highest quality Service and overall Experience in the Fitness Industry. AM’s need to demonstrate a competitive mindset through achievement of financial targets for the club as outlined in the annual budget and monthly scorecard. Accomplishing the previously mentioned items will be driven by the AM through leadership, training and the development of all team members. Thus, driven to focus on our members needs and goals. The AM will demonstrate an aptitude to follow and command all company-wide policies and initiatives to ensure the integrity of our unique brand.

Requirements:

High School diploma

4-year Degree Preferred

One year’s worth of management experience required, managing 10 team members

Passionate about the Fitness Industry & Fitness Industry Experience

Current CPR

Skills needed for success:

Ability to compete in an ever-changing environment with the ability to adapt and grow.

Coach-ability. Enjoys developing their team and their own leadership skills through on-going training and feedback.

Excellent written and verbal communication.

Ability to inspire and motivate team.

Strong organizational/administrative skills.

Ability to multi-task and be engaged.

Team Member focused, Customer Driven

Responsibilities:

Administration/Organization

Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.

Communicate and implement club policies and procedures to front desk staff.

Encourage staff to work as a team and be productive.

Illustrate an ability to make decisions and execute them.

Recruit, hire and train all front desk staff on all Crunch Fitness directives and protocol.

Sales/Revenue Management

Achieve sales goals in EFT, $ Per Unit and Point of Sale Personal Training.

Achieve business goals through constructive feedback and positive reinforcement.

Execute all promotions to help generate new sales leads for optimum membership growth.

Ensure your teams have proper tracking forms including any personal stats, payroll or other important information needed to be reviewed.

Ensure all promotions are effectively communicated to the team and members.

Ensure there is ongoing prospecting and lead generation of new prospective members.

Ensure that the staff is knowledgeable about the clubs’ programs, facilities and equipment.

Ensure pricing requirements and guidelines are adhered to all times.

Personal Training/Revenue Management

Ability to work with the Personal Training department to increase& drive revenue

Implement and support company programs/promotions to generate PT client acquisition for member base penetration.

Integrate personal training services into membership presentations to maximize the number of orientation sessions scheduled and personal training services sold.

Effective communication with the personal training staff to ensure all staff is aware and follows all promotions, policies and procedures.

Operations

Support employee related problems by following club procedures and documentation.

Perform 30 to 60 - day reviews, and annual reviews of all FD employees.

Resolve member complaints in an expeditious and tactful manner while following club procedure and documentation.

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and staff.

Ensure the club meets standards for cleanliness, maintenance, safety, and security.

Daily zone cleaning checklist is completed.

Maintenance and Janitorial logs are used, completed and followed up on.

Ensure visible maintenance items are repaired promptly, proper signage is posted, equipment is tagged out and of service equipment removed from the floor if possible.

Inventory management and system is in place and upheld.

Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist.

Build and maintain a consistent schedule to cover all FD shifts.

Assist in the processing and submission of department payroll as well as its accuracy.

Control expenses and the purchasing of club supplies and cost of retail goods.

Display an ability to keep expenses at or below budget.

Leadership/Motivation

Serve as a role model for employees.

Exhibits servant leadership qualities.

Communicates effectively by using regular team meetings and individual meetings

Conduct all FD training following on-boarding protocol.

Provide an inspirational environment that welcomes honest feed-back from employees and acts to ensure a quality, working environment.

Spends necessary time developing, coaching and encouraging employees to always improve.

Measurement Standards

Successful management & execution of all financial budgetary goals.

Ensure club cleanliness meets the standards and expectations set forth.

Demonstrate professionalism by leading by example.

Membership retention & growth.

Timely completion of assigned tasks and projects.

Follow all policies and procedures set forth in this job description.