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Member Services Representative

Crunch Fitness - Toledo OH

Member Services Representative

Toledo, OH
Part Time
Paid
  • Responsibilities

    Would you like to join one of the fastest growing brands in the fitness industry? With over 350 locations in the U.S. and internationally, Crunch Fitness is the originator of the no judgments/no limits philosophy. If you're a natural leader who is passionate about helping others, we're looking for you!

    WORK WHERE YOU WORK OUT! Crunch Fitness is best known for making serious fitness fun! Our Toledo location is a $3 million-dollar, 29,000 square foot gym filled with awesomeness, including: state-of-the-art cardio and strength equipment, large and small group fitness classes, Ride Studio, Personal Trainers, Fit 3D body scans, a Relax and Recover area with tanning, spray tanning, hydromassage, wellness pod, and so much more!

    Reports to:

    Manager

    Requirements:

    Fluent in English

    Proficient reading and writing skills

    Computer Skills

    Strong customer service skills

    Responsibilities:

    Membership Sales

    Greet all members & guests with a smile and wish them well as they exit the club

    Check in all members and guests in accordance with company procedures

    Give all new guests a tour of the facility

    Facilitate any messages on club software at member check-in

    Answer phones in courteous, helpful, professional manner

    Communicate special events to members and guests

    Maintain an atmosphere, which makes members feel welcome

    Facilitate all member requests or forward to a manager

    Maintain professional disposition at all times

    Sell retail products

    Schedule member services: tanning, etc

    Facilitate payment of member services in accordance with company procedures

    Know club facility, services, and schedules

    Maintain a clean and organized work area

    Assist in all projects as delegated by club management

    Follow all policies and procedures in the Employee Handbook

    Opening and closing duties

    Meetings:

    Monthly Department Meetings/Employee Training