Job Description:

The Crunch Training and Development Associate will ensure that team members are on-boarded according to company policy, completing all training duties and passing a position based entry exam prior to starting their first shift. He/she will exhibit an ability to hire, train and develop staff members to meet or exceed company expectations in sales, service, and operational procedures. He/she will demonstrate an aptitude and command of all company wide policies and initiatives to ensure the integrity of the Crunch brand.

Reports to:

Area Manager, Owner

Requirements:

4 year college degree preferred

2 years experience using CRM system or customer data management system (preferably DataTrack)

2 years on-boarding & development experience

2 years management experience required

Fitness management experience preferred

Current Cardiopulmonary Resuscitation (CPR) required

Special Skills:

Excellent written and verbal communication

Creative management techniques

Strong organizational skills

Strong leadership skills

Strong administrative skills

Strong customer service skills

Strong computer skills

Responsibilities:

Administration/Organization

Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the company.

Communicate and implement club policies and procedures to employees.

Develop existing team members according to company standard

Identify procedural effectiveness and communicate ideas to improve the overall performance of the company.

Illustrate an ability to make decisions.

Maintain an organized reporting and filing system for employee reviews, daily training and development, and all new hire on-boarding.

Operations

Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, Information Technology.

Support personnel related problems or difficulties by training staff to follow club procedure and documentation.

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Meetings

Attend Monthly or Weekly Department Meetings

Host / Attend Employee Training Meetings

Weekly Club Management Meeting

Annual Performance Evaluations

Measurement Standards

Successful management of all on-boarding and new hire training.

Ensure standards of employee development

Demonstrate professionalism by leading by example.

Employee retention; understanding of job duties and ability to perform those duties.

Timely completion of assigned tasks and projects.

Follow all policies and procedures.

Above description may be subject to change or alteration at any time.