Reports To:
Director of Operations
Assignment Focus:
The Regional Operations Manager is responsible for training and supporting new and existing Franchisees, club level management and department heads to ensure the success of each franchise club. This role also includes hands on management and supervision of club staff when necessary.
Role:
Through a respectful, constructive and energetic style, guided by the objectives and core values of the company, the Regional Operations Manager provides direct training and development support to the Franchisees and club management to ensure that all clubs maintain the proper operational controls, administrative functions, procedures and systems to effectively grow the company, and to ensure operating efficiency. This position requires an independent thinker who can interpret management situations in real time and provide Franchisees and club level management with direction to execute on company policy and procedures. There is also a strong emphasis on team building and production to help Franchisees increase revenue.
Primary Responsibilities:
Provides business and operational support while leading through influence. Identify operational gaps and make recommendations on areas for improvement
Supports the day-to-day management of the relationship with multiple franchise partners, franchise executives and club managers for the success of multiple franchise locations
Reviews Key Performance Indicators (KPI), Stat and P&L reports and make recommendations to improve performance
Provides constant feedback from the Franchisees and club management on issues that will directly impact company policies
Participates in Franchise Foundations Training, In-Club, Pre-sale and New Club Training
Conducts site visits to assess operating system compliance against Crunch standards, policies and procedures to maximize return on investment
Focuses on new and underperforming clubs and maintains a close connection with the Franchisees and club management for the locations assigned to support
Makes recommendations on team building and operations to the Franchisee and club management on what they need to do in order to be successful
Provides positive, actionable feedback to franchisees, managers and other employees
Uses company manuals and policies to make independent decisions in real time on operational and management decisions
Helps new clubs set up pricing and local grass roots marketing outreach
Provides calendar management of Franchisees and club management on training sessions
Reviews daily and monthly reports on KPI’s to help determine which clubs need support
Represents the company with the highest level of integrity with all franchisees, clients, investors, vendors and business partners
Manages all profit centers
Ensures that clubs are following company policies and procedures
Helps clubs and Franchisees set and attain short and long term operational and staffing goals
Routinely assists Franchisees and clubs to increase revenues and decrease expenses
Ensures consistent delivery of service in accordance with Crunch standards
Continually inspires, trains, and motivates support staff
Ensures facility management meets the high standard of member experience
Ensures facilities are operated in accordance with all local, state and federal laws
Executes proper administration and timely submission of all reports, documentation and information
Understands and enforces all policies, procedures and standards
Follows all policies and procedures in Employee Handbook
Maintains frequent and regular contact with the franchisees and their club teams, by phone, email and text communication. Maintains documented communication and must be available to franchisees, responding consistently and in a timely manner
Participates in on-going training and education calls, webinars and communication to all franchise teams
Schedules travel in the most cost-effective manner
Job Requirements:
3 years experience with operational management in a multi-unit company
3 years experience in the fitness industry with a multi-unit Franchise company
Effective communication, organization and leadership skills for multi-location organizations
Experience with implementing systems, policies, and procedures for multi-location organizations
Experience with facilitation of training and learning sessions
High level of technological skills
Experience with Microsoft Outlook, Word, Excel and PowerPoint
Ability to travel extensively for club support, company meetings and conferences
Experience with personal calendar management, travel arrangements and expense reports
Excellent seminar and oral presentation skills
Above job description may be subject to change or alteration at any time