Member Services Representative

Crunch (Harman) - Inc.

Member Services Representative

5 locations
Full Time
  • Responsibilities

    Reports to:



    Fluent in English

    Proficient reading and writing skills

    Computer Skills

    Special Skills:

    Strong customer service skills


    Membership Sales

    Greet all members & guests with a smile and wish them well as they exit the club

    Check in all members and guests in accordance with company procedures

    Facilitate any messages on club software at member check-in

    Answer phones in courteous, helpful, professional manner

    Communicate special events to members and guests

    Maintain an atmosphere, which makes members feel welcome

    Facilitate all member requests or forward to a manager

    Maintain professional disposition at all times

    Sell retail products

    Schedule member services: tanning, etc

    Facilitate payment of member services in accordance with company procedures

    Know club facility, services, and schedules

    Maintain a clean and organized work area

    Assist in all projects as delegated by club management

    Follow all policies and procedures in the Employee Handbook

    Opening and closing duties


    Monthly or Weekly Department Meetings Employee Training Meetings

  • Locations
    Cerritos, CA • Van Nuys, CA • La Verne, CA • Colorado Springs, CO • Mount Prospect, IL