Fitness Manager
Are you looking to combine work, fitness and fun?
Are you looking for an opportunity to lead and inspire people?
Are you energetic, and enthusiastic about helping people meet their fitness goals?
Are you looking for growth opportunities and advancement?
Then you should come join our team!
Why you ask? Because we build leaders and we are a fast-growing fitness company with many opportunities for growth and advancement.
Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
We also have some pretty cool stuff that we provide to our employees like:
· Medical Insurance
· Dental Insurance
· Vision
· 401(k)
· Long- and Short-Term Disability
· Life Insurance
· Free continuing education
· Discounted certifications from NASM by 80%
· Free gym membership!!!!
· And… you can control your take home pay by earning COMMISSIONS plus CLUB BONUSES on top of your hourly rate!!!!
Job Overview
The Personal Training Manager (PTM) is the business leader of the department. He/she creates and supports team culture to drive operational excellence and deliver a superior member experience. Personal Training Managers are goal oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Business Leader:
Business management of the trainers including bi-monthly meetings, monthly projections, PT calendar management, lead and client communication, and oversight of trainers delivering training services
Conduct timely and relevant business management meetings to support trainer development
Accountability of team’s business deliverables by setting targets, following up, providing feedback and support for progress
Collaborate with Membership Team for PT Sales at POS
Assume Manager On Duty responsibilities in the absence of the GM/AGM
Operational Management:
Lead the operational and sales components of New Hire Onboarding
PT business and sales coaching
Utilize Datatrak Calendar to create floor schedule and manage the team’s ability to deliver service on the floor
Generate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful business
Set goals in support MMCO and EOMCO, and execute the proper follow up post event
Execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities.
Support trainers through financial planning as it relates to the compensation plan
KPI Management
Achieve monthly and annual department financial goals
Proactively address business trends in CKO conversions, client attrition and client training frequency
Performance management of all trainers
Client Relationship Management
Communication with potential leads and all clients
Client coverage and sharing across all tiers
Management of all client pipelines, inclusive of new members
Clearly outline the pipeline responsibilities in partnership with the AFM on staff (where applicable), and with the oversight of PT senior leadership.
Scheduling of new member CKO's
Leader of Team Culture
Collaborate with all departments of the club to achieve interdepartmental synergy
Manage optimal staffing targets to meet the needs of the business, which includes the interview and hiring process
Behavior and performance management of trainers in order to maintain a high-quality team to uphold the brand standards and expectations of their role.
Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
Identify, collaborate, and align on key talent to advance trainer careers
QUALIFICATIONS
Position Requirements
Demonstrate the ability to drive financial performance
Exhibits sales skills with a specific focus on attracting new clients and retention
Strong business acumen
Ability to create a positive team culture with adherence to brand standards
Demonstrates leadership capability
Possess collaborative social skills and strong desire to interact with members, clients, and staff
Ability to manage high volume of inbound communication and react in a timely manner
Ability to create team accountability through structured timelines, action plans, and required documentation
Strong technical skills
Ability to hire, train and direct staff who match the brand
Strong active listening skills
Excellent written and oral communication skills
Enthusiastic and passionate about the fitness industry
Preferred Qualifications
Demonstrated ability for successful team leadership
Exercise Science or Sports Management Degree preferred. Current national certification, CPR/AED, First Aid.
Please note: This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.
Fitness Club Management is an Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or genetics.