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Member Services Representative

Crunch Norcal LLC

Member Services Representative

Citrus Heights, CA +5 locations
Part Time
  • Responsibilities

    Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

    Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

    We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you!

    Benefits/ Perks:

    Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more

    Complimentary CPR/AED Re-certifications

    Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others. Must maintain full time status.

    Complimentary Crunch gym membership

    Discounts on services, products, and much more!

    Front Desk Representative Responsibilities:

    Greet all members & guests with a smile and wish them well as they exit the club.

    Check in all members and guests in accordance with company procedures.

    Facilitate any messages on club software at member check-in.

    Answer phones in courteous, helpful, professional manner.

    Communicate special events to members and guests.

    Maintain an atmosphere which makes members feel welcome.

    Facilitate all member requests or forward to a manager.

    Maintain professional disposition at all times.

    Understand and follow all policies, procedures and standards.

    Sell retail products (if sold at the front desk).

    Schedule member service needs

    Assist in retail, childcare, etc. desks/areas as needed.

    Facilitate payment of member services in accordance with company procedures.

    Know club facility, services, and schedules.

    Maintain a clean and organized work area.

    Assist in all projects as delegated by club management.

    Above position may report to Operations Manager where applicable.

    Follow all policies and procedures in Employee Handbook.

    Above description may be subject to change or alteration at any time.


    Fluent in English

    Proficient reading and writing skills

    Good communication skills

    Strong customer service skills

    18+ years of age

    Experience in a fast-paced environment

    Multitasking skills

    High energy and patience required

    Open availability

    Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Locations
    Citrus Heights, CA • Elk Grove, CA • Folsom, CA • Granite Bay, CA • Rocklin, CA • Sacramento, CA