Position Title: Program/Membership Advisor
Requirements: Fluent in English
Proficient reading and writing skills
Special Skills: Good communication skills
Strong customer service skills
Responsibilities:
Sales
Follow the Crunch Weigh Sales Script and Enroll New Members
Upgrade current members
Activate new members
Selling Skills
Meets daily, weekly and monthly Individual Membership Goals as set forth by Management.
Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.
Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.
Converts telephone inquiries into club visits.
Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join.
Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.
Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.
Marketing Skills
Generate a minimum of 5 contacts per inactive hour via the following: Phone, Email, Texting, Social Media.
Internally distributing guest passes, asking for referrals.
Follows-up on all prospects with effective telephone and mail contact to invite and inspire them to visit and join the club.
Member Service
Follow the three steps of service
Greet all members & their guests use their name and wish them a good workout
Exceed expectations and suggestive sell
With a smile, wish them well as they exit the club.
Guests
Greet guests promptly and courteously
Communicate special events to members and guests
Explain membership options to guests and ask them if they would like to enroll
Ensure all first time guests are taken through a tour
Follow up with all guests