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Program/Membership Advisor

Crunch - Pacifico Group

Program/Membership Advisor

Garwood, NJ
Full Time
Paid
  • Responsibilities

    Position Title: Program/Membership Advisor

    Requirements: Fluent in English

    Proficient reading and writing skills

    Special Skills: Good communication skills

    Strong customer service skills

    Responsibilities:

    Sales

    Follow the Crunch Weigh Sales Script and Enroll New Members

    Upgrade current members

    Activate new members

    Selling Skills

    Meets daily, weekly and monthly Individual Membership Goals as set forth by Management.

    Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.

    Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.

    Converts telephone inquiries into club visits.

    Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join.

    Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.

    Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.

    Marketing Skills

    Generate a minimum of 5 contacts per inactive hour via the following: Phone, Email, Texting, Social Media.

    Internally distributing guest passes, asking for referrals.

    Follows-up on all prospects with effective telephone and mail contact to invite and inspire them to visit and join the club.

    Member Service

    Follow the three steps of service

    Greet all members & their guests use their name and wish them a good workout

    Exceed expectations and suggestive sell

    With a smile, wish them well as they exit the club.

    Guests

    Greet guests promptly and courteously

    Communicate special events to members and guests

    Explain membership options to guests and ask them if they would like to enroll

    Ensure all first time guests are taken through a tour

    Follow up with all guests