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Membership Advisor

Crunch - Pacifico Group

Membership Advisor

Dunellen, NJ
Full Time
Paid
  • Responsibilities

    Position Title: Program/Membership Advisor

    Requirements: Fluent in English

    Proficient reading and writing skills

    Special Skills: Good communication skills

    Strong customer service skills

    Responsibilities:

    Sales

    Follow the Crunch Weigh Sales Script and Enroll New Members

    Upgrade current members

    Activate new members

    Selling Skills

    Meets daily, weekly and monthly Individual Membership Goals as set forth by Management.

    Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.

    Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.

    Converts telephone inquiries into club visits.

    Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join.

    Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.

    Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.

    Marketing Skills

    Generate a minimum of 5 contacts per inactive hour via the following: Phone, Email, Texting, Social Media (specifically LinkedIn)

    Come to work prepared with a minimum of 5 pre-booked appointments for the shift.

    Solicits prospective members outside the club at least 1 hour per day in the mid afternoon and scheduled in data track

    Internally distributing guest passes, asking for referrals,

    Follows-up on all prospects with effective telephone and mail contact to invite and inspire them to visit and join the club.

    Creating 3-5 events in the club per month 1 per week

    Member Service

    Follow the three steps of service

    Greet all members & their guests use their name and wish them a good workout

    Exceed expectations and suggestive sell

    With a smile, wish them well as they exit the club

    Check Ins:

    Check in all members and guests in accordance with company procedures

    Ensure all members are participating in services and programs according to their level of membership

    Facilitate any messages on club software at member check-in

    Observes ABC screen to book kick-offs

    Identify opportunities where you can promote higher level memberships and programming

    Facilitate all member requests or forward to a manager, assistant manager or manager on duty

    Get feedback on group fitness classes and programs we have running and provide to management

    Calls members as prescribed in the Club Management System to ensure member satisfaction and usage.

    Runs low usage reports, new member calls and birthday calls for the purpose of generating kickoff, referrals and fostering member usage to avoid cancellations.

    Handle all cancellations requests and propose lifeline and alumni programs (saves)

    Guests

    Greet guests promptly and courteously

    Communicate special events to members and guests

    Explain membership options to guests and ask them if they would like to enroll

    Ensure all first time guests are taken through a tour

    Follow up with all guests

    Desk Duties

    Serve as a mentor and teacher to the Member Service Reps as it relates to them achieving benchmarks

    Assist with Managing the Member Service Reps (scheduling, compliance, training)

    Answer phones in courteous, helpful, professional manner

    Master the use of the CMS system

    Maintain professional disposition at all times

    Schedule member services: tanning, etc.

    Facilitate payment of member services in accordance with company procedures

    Know club facility, services, programs and schedules

    Maintain a clean and organized work area

    Assist in all projects as delegated by club management

    Follow all policies and procedures in the Employee Handbook

    Take the initiative to learn opening and closing duties